Olga Guzman
Los Angeles,CA
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries, with the skills to prioritize and multi-task in a fast-paced working environment. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Successfully works as part of team to reach personal and business goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IMPAK Corporation
Los Angeles, CA
06.2022 - Current
- I took on the role of quoting and assisting customers with custom print projects.
- Quoted customers are looking for machines, spare parts and stock items.
- Delivered precise information on products and services in response to customer inquiries.
- Processed special orders via phone and in-person, driving monthly revenue growth.
- Collaborated with sales team to monitor inventory levels and address item issues.
- Provided frontline customer support through answering calls and emails.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Updated databases with new and modified customer data accurately.
- Conducted follow-up calls to ensure resolution of customer issues.
- Maintained professionalism while managing interactions with difficult customers.
- Supported sales team members to drive growth and development.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Diamond Dresses
Huntington Park, CA
10.2021 - 05.2022
- Maintained detailed inventory records and conducted regular counts to ensure accuracy.
- Managed customer service inquiries through phone and email, providing timely responses.
- Processed payments using cash registers and electronic payment systems efficiently.
- Organized merchandise on racks by style, color, size, and price range for optimal presentation.
- Performed daily maintenance tasks, including dusting, vacuuming, and cleaning dressing rooms.
- Assisted with opening and closing procedures by counting cash drawers at shift end.
- Cleared dressing room areas by removing unnecessary items and accessories.
- Sewed or mended items to repair wear or damage, ensuring quality standards.
Education
High School Diploma -
David Starr Jordan
Long Beach, CA06-2010
Skills
- Customer service and support
- Technical support
- Inventory management
- Sales collaboration
- Order processing
- Product knowledge
- Data entry
- Effective communication
- Problem solving
- Follow-up procedures
- Customer relationship management
- Teamwork skills
- Reading comprehension
- Assertiveness and interpersonal skills
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceFlexible work hoursCareer advancementPersonal development programsPaid time offPaid sick leaveTimeline
Customer Service Representative
IMPAK Corporation
06.2022 - Current
Customer Service Representative
Diamond Dresses
10.2021 - 05.2022
High School Diploma -
David Starr Jordan
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