Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Olga Harris

Fayetteville,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification
1
1
Language

Work History

General Manager/Notary Public

Annex/ Willson Shipping Inc
San Diego, CA
07.2020 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.

Campus Supervisor

Mountain Empire High School
Pine Valley, CA
01.2022 - 06.2022
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Documented safety and security incidents using preset guidelines and methods.
  • Utilized radio and telephone communications equipment to contact other on-campus personnel and external authorities.

Assistant Manager

Miramar Health Center
San Diego, CA
02.2016 - 07.2020
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw computer database and physical filing systems.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Resolved problems promptly to elevate customer approval.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Handled cash accurately and prepared deposits.

Manager

S&A Consulting of San Diego
San Diego, CA
12.2016 - 10.2017
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Ordered supplies and allocated resources to personnel based on need.
  • Received new orders, prepared documentation and assigned personnel.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Resolved problems, improved operations and provided exceptional service.

Education

High School Diploma -

Steele Canyon High School

Skills

Client account management

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Certification

Notary Public

Timeline

Campus Supervisor

Mountain Empire High School
01.2022 - 06.2022

Notary Public

01-2021

General Manager/Notary Public

Annex/ Willson Shipping Inc
07.2020 - Current

Manager

S&A Consulting of San Diego
12.2016 - 10.2017

Assistant Manager

Miramar Health Center
02.2016 - 07.2020

High School Diploma -

Steele Canyon High School

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Olga Harris