Olga Hernandez
Phoenix ,AZ
Summary
Patient Care tech and HUC with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in ICU ER TELE.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PCA/HUC
Abrazo Central Campus
05.2021 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
CNA
Cancer Treatment Center of America
03.2021 - 01.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
PCA/HUC
Banner Estrella Medical Center
03.2019 - 02.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Collected and transported specimens to prepare for lab testing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted nursing staff with respiratory, cardiopulmonary, and physical therapies.
- Prepared patients for surgical interventions or diagnostic tests by positioning them correctly on tables or beds while maintaining dignity and comfort throughout the process.
- Performed diagnostic tests such as EKGs, blood draws, and specimen collection according to established protocols.
- Provided comprehensive training and mentorship for new ICU technicians, ensuring consistent quality of care across the unit.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Provided information for patient admissions and discharges to foster timely processing.
PCA
Banner Boswell Medical Center
03.2016 - 03.2019
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collected and transported specimens to prepare for lab testing.
- Followed directions of licensed nurses to administer medications and treatments.
CNA
Bright Star Home Health
01.2014 - 01.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Certification - Certified Nursing Assistant
Brookline College
Phoenix, AZ08-2023
College Diploma - Patient Care Technician
Brookline College
Phoenix, AZ04-2013
High School Diploma -
Tolleson Union High School
Tolleson, AZ05-2010
Skills
- Emergency response
- End-of-life care
Certification
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Professional Working
Timeline
PCA/HUC
Abrazo Central Campus
05.2021 - Current
CNA
Cancer Treatment Center of America
03.2021 - 01.2022
PCA/HUC
Banner Estrella Medical Center
03.2019 - 02.2021
PCA
Banner Boswell Medical Center
03.2016 - 03.2019
CNA
Bright Star Home Health
01.2014 - 01.2016
Certification - Certified Nursing Assistant
Brookline College
College Diploma - Patient Care Technician
Brookline College
High School Diploma -
Tolleson Union High School
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