Olga Heverly
Waialua,HI
Summary
Personable and adaptable professional with hands-on experience supporting individuals in both high-pressure and client-focused environments, including service in the U.S. Coast Guard and photography work. Skilled in staying calm under pressure, solving problems efficiently, and communicating clearly across in-person and digital platforms. Known for strong listening skills, understanding diverse needs, and providing a supportive experience. Brings a people-first approach, solid time management, and a collaborative mindset to customer service roles with the goal of creating a positive impact every day.
Overview
7
7
years of professional experience
Work History
Photographer
Sand and Sun Photography
05.2023 - Current
- Communicated with clients through email and messaging platforms to schedule sessions, answer questions, and share updates on editing and delivery timelines.
- Took time to listen to client preferences and requests, making sure their vision was understood and reflected in the final results.
- Handled client concerns promptly and professionally, always keeping a positive, solution-focused attitude—whether in person or online.
- Kept organized records of client details, session notes, and communications to ensure personalized and consistent service.
- Built strong, lasting client relationships through thoughtful follow-up, thank-you messages, and invitations to future sessions—leading to repeat business and referrals.
Boat Crew Member
United States Coast Guard
10.2019 - 01.2023
- Supported search and rescue missions and assisted disabled vessels, staying calm under pressure while clearly communicating with those in distress
- Balanced mission demands with daily responsibilities, showing strong time management and the ability to prioritize
- Communicated with the public in high-stress situations, providing clear, empathetic updates and solutions
- Maintained detailed logs and reports of missions and communication, demonstrating strong attention to detail and consistency—essential for keeping accurate records.
Customer Service Agent
ChewyCo
12.2017 - 08.2018
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Bachelor of Science - Information Security Assurance
UH West Oahu
Kapolei, HI08-2026
Associate of Science - IT- Information Security Assurance
Leeward Community College
Pearl City, HI12-2024
Skills
- Effective communication
- Detail-oriented mindset
- Creative problem-solving
- Supportive listening skills
Languages
Spanish
Native or Bilingual
Timeline
Photographer
Sand and Sun Photography
05.2023 - Current
Boat Crew Member
United States Coast Guard
10.2019 - 01.2023
Customer Service Agent
ChewyCo
12.2017 - 08.2018
Bachelor of Science - Information Security Assurance
UH West Oahu
Associate of Science - IT- Information Security Assurance
Leeward Community College
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