Olga Inabinet
Tampa,FL
Summary
Energetic and detail oriented Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Known for having great organizational skills and gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Office Manager
Y-Strap Doc
Tampa, FL
01.2020 - 07.2022
- Assisted with managing three office locations
- Assisted with opening new locations including staff training and daily office supervision including day to day operations
- Preparing and reporting business data management
- Workflow scheduling and planning based on business needs
- General office accounting functions
- Customer service and patient escalations and problem resolution
- Building great business relationships with potential social media partnerships with clients
- Selling of services and products to grow business revenue
- Supervise office support staff
- Maintaining control of assets and inventory including accounts payable & receivable
- Liaised with partners, vendors, clients, and external clients.
Sales Support Coordinator III
Spectrum
Simpsonville, SC
05.2014 - 01.2020
- Actively and consistently support all efforts to simplify and enhance the customer experience and department growth
- Handle inbound transactions from potential customers and business partners via various platforms in order to process order types
- Talk with customers on the phone, chat, and email by communicating in both scripted and unscripted formats
- Gather leads from the website and/or inbound customer calls and perform follow-ups on order cancellations, overdue tasks, and order fallout for customers
- Assist with new agent on-board shadowing and beta testing new processes/tools prior to global launch
- Take action to develop skill sets in order to share knowledge of advanced level tasks to leadership and teams
- Assist in resolving and researching escalations and ensuring customers are satisfied with the outcome including high priority escalations and formal corporate complaints
- Applied and followed all business rules, policies, and procedures to ensure the integrity of all the work orders in an effort to increase completion rates and profit sales
- Perform call quality monitoring and research for confidential research and coaching purposes
- Lead team trainings and meetings to share and train colleagues under leadership direction.
Inbound Sales Representative
Spectrum
Simpsonville, SC
01.2013 - 05.2014
- Top sales representative with a sales role focusing on incoming customer service product and service calls in the communications and entertainment technology market
- Organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow sales
- Created a positive customer experience by fielding customer inquiries and effectively promoting Spectrum’s wide variety of products and services to customers all over the country
- Strong working knowledge of cable communications products and services to include video (tv), data (internet), and voice (telephone).
Education
Associate in Applied Science - Marketing & Marketing Communications
Greenville Technical College
12.2019
Associate in Applied Science - Management
Greenville Technical College
05.2019
Skills
- Strong computer and consumer electronics skills
- Ability to use multiple computers and appropriate software applications to include multiple billing systems and other role-related tools
- Ability to show judgment and initiative and to accomplish job duties individually and in a team
- Excellent verbal and written communication skills
- Excellent organizational skills
- Ability to prioritize and organize effectively
- Strong leadership skills with the ability to supervise and motivate others
Languages
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Bulgarian
Native/ Bilingual
References
References available upon request.
Timeline
Office Manager
Y-Strap Doc
01.2020 - 07.2022
Sales Support Coordinator III
Spectrum
05.2014 - 01.2020
Inbound Sales Representative
Spectrum
01.2013 - 05.2014
Associate in Applied Science - Marketing & Marketing Communications
Greenville Technical College
Associate in Applied Science - Management
Greenville Technical College
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