Olga Kiner
Deerfield Beach,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Office Administrative Assistant
Kingsberg Medical
12.2015 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Offered technical support and troubleshot issues to enhance office productivity.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Billing Specialist
Premier Dental Group
01.2013 - 11.2015
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored customer accounts to identify and rectify billing issues.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Education
Master's - Physical Education And Coaching
National University of Sports And Medicine
Lviv, UkraineSkills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- File Organization
- Scheduling and calendar management
- Database entry
- Document Scanning
- Confidentiality handling
- File Management
- Word Processing
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Office Administrative Assistant
Kingsberg Medical
12.2015 - Current
Billing Specialist
Premier Dental Group
01.2013 - 11.2015
Master's - Physical Education And Coaching
National University of Sports And Medicine
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