OLGA KIRIK
Colorado Springs,CO
Summary
Personable business professional bringing successful 17- year career in various roles in the insurance industry covering Risk, Claims, Compliance, Finance, Internal Audit, Product Management/Underwriting, Technology, Product Development and Sales. Extremely effective at building relationships with employees at all levels within an organization. Ethical and approachable with a focus on people, transparency and achieving goals. Proven ability to deliver critical insights and build strategic recommendations that drive significant, game-changing value.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr. Business Risk and Control Advisor
USAA
04.2020 - Current
- Identify existing and emerging risks with Property Claims new processes, services, and third-party vendors /applications and develop solutions to mitigate risks
- Develop and document Property Claims non-common controls (Developed > 25 controls)
- Strategically manage and solve Claims Issues and meet close date deadlines
- Issue solutions include new process development, process improvement, communication strategies, collaborating with IT teams regarding system enhancements and others (Closed >15 issues)
- Experience with new process development, process improvements and process mapping
- Engage and support with Control testing (>90% of controls tested effective)
- Assist with various audits - Internal Audit, ECORT, ICFR and External Audits
- Assisted Experience Owners with completing RCSA 3.0 program
- Risk Knowledge Transfer – Claims Risk Management Boot Camp Lead
- Assist with preparation of Risk Management Routine presentation
- Learned and adapted quickly to new technology and software applications
- Exercised leadership capabilities by successfully motivating and inspiring others
- Cultivated interpersonal skills by building positive relationships with others
Strategy and Operations Senior Manager
Allstate Corp
12.2018 - 01.2020
- Managed strategic portfolio process that created transparency and visibility on risks/issues/progress of high-profile projects
- Led three direct reports with performance management
- Experience communicating and influencing Senior Management
- Designed controls to monitor and mitigate risks for portfolio process
- Tested and updated controls according to new project requirements
- Developed fact-based business insights on multiple investments that influenced and shaped outcomes for department’s strategic direction
- Built 2020 strategic business plan with comprehensive communication process; consolidation of financial, strategic, and operational tactics that are foundational for Distribution organization in achieving transformational change and sustaining growth
- Led cross functional teams and projects that require strong collaboration, negotiation that include change management
- Experience with new process development, process improvements and process mapping.
Product Manager/Underwriting Support Leader
Allstate Corp
07.2014 - 12.2018
- Directed development of new Condominium (Condo) product in 51 states according to Product Development Life Cycle
- Collaborated with Product, Technology and Operation teams to ensure new product is implemented according to specifications
- Led weekly project meetings with all required Business/IT stakeholders
- Directed user stories during product development lifecycle
- Collaborated with Technology teams to ensure user stories and technology coding are accurate and complete
- Collaborated with Pricing to ensure new product is priced appropriately and competitively
- Collaborated with Contract team to ensure accuracy and completion of contract
- Directed development of Countrywide/State Specific Risk Management Guidelines
- Prepared post implementation monthly health of line analysis and presented recommendations to leaders in various organizations
- Supported post-launch maintenance of new product and Underwriting
- Developed risk management guidelines for Specialty Lines based on health of line analysis, competitive and market analysis
- Performed monthly and ad-hoc health of line analysis and identified growth opportunities
- Provided Underwriting direction for new product strategy and implementation
- Collaborated across teams on projects that include product pricing adjustments and underwriting changes
- Developed controls to mitigate risks with development of new Condominium product
- Developed key performance indicators and cost-benefit analysis for various projects
- Led cross functional teams and projects that require strong collaboration, negotiation that include change management.
Staff Internal Auditor
Allstate Corp
10.2013 - 07.2014
- Completed over 5 different audits with measurable reports and follow ups
- Gained knowledge of Allstate business, internal regulatory policies, and procedural requirements to promote audit integrity, process innovation, and service quality
- Developed controls for each audit and tested them for effectiveness of risk mitigation
- Identified and reported process improvements with value-added observations for audited units, which helped to enhance operational effectiveness, customer service quality, and efficient use of resources
- Ensured that adequate documentation was maintained to substantiate all audit-related issues
- Prepared and communicated reports of audit, investigative findings, related risks, causes, and recommendations for improvement in efficient, timely, and concise manner
- Participated on behalf of audit in special projects including investigations, policies with procedure reviews, new products and service developments, and new system application reviews.
Senior Compliance Analyst
Allstate Corp
02.2008 - 10.2013
- Collaborated with compliance team to develop a new Internal Control Plan and specifically process regarding Agency Compliance Reviews
- Managed functional execution of Allstate’s Internal Control Plan by conducting Agency Compliance Reviews
- Periodically reviewed Internal Control Plan to ensure existing controls can effectively mitigate risks associated with agency compliance
- Conducted up to 80 monthly compliance reviews in accordance with established agency guidelines
- Directed compliance findings in monthly meetings with Senior Management
- Developed and implemented Internal Control Plan compliance education and awareness training
- Agency consultations became more effective and were reduced to maximum of 1 hour
- Agency compliance improved from 54% to 95%
- Developed multiple tactics to help increase policy sales in Midwest region and noticed 3% lift in items in force for IL, MN, and WI in one quarter.
Small Business Owner
Family Construction Business
04.2002 - 03.2008
- Managed small business with revenue ~ 1.2 Mil.
- Performed Masonry work for more than 65 buildings
- Developed over 50 successful single family and multi-units buildings in Chicago area
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
Agency Sales Specialist
Allstate Corp
04.2005 - 02.2008
- Developed Annual Budget Framework ($56 Mil.) for Sales organization (150 headcount)
- Analyzed and created monthly budget reports to individual units within Sales department
- Performed quarterly Compliance audits for 15 agency sales processes to ensure all practices are compliant with Sarbanes-Oxley Act and communicated outcomes to Senior Management.
Accounting Associate
Hotel Intercontinental
01.2000 - 11.2003
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Managed cash flow of $500K for hotel expenditures and staff payouts
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
Bank Teller
1st Security Federal Savings Bank:now MB Financial
04.1997 - 11.2000
- Assisted with training of new tellers on policies and procedures.
- Reconciled cash drawer with over $50K and resolved discrepancies.
- Assisted customers with compromised debit cards and issued new credentials.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Sold and cross-sold bank products to new and existing customers
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
Education
MBA - Organizational Behavior
Lake Forest Graduate School of Management
Lake Forest, IL06.2016
Bachelor of Science - Finance
DePaul University
Chicago, IL06.2003
Certificate in Operational Management -
American Bankers Association
02.2022
Skills
- MS Office, Tableau, Salesforce, ServiceNow
- Guidewire
- Project Development
- Risk Identification
- Issue Management
- Control Development
- Complex Problem-Solving
- Processes and Procedures
- Contract Development
Cross-Functional Collaboration
Accomplishments
- Patent Achievement - Creator for the patent on software that will disappear member PII when member transmits media and pictures to USAA
Certification
Safe POPM
Licensed Masonry Contractor
Timeline
Sr. Business Risk and Control Advisor
USAA
04.2020 - Current
Strategy and Operations Senior Manager
Allstate Corp
12.2018 - 01.2020
Product Manager/Underwriting Support Leader
Allstate Corp
07.2014 - 12.2018
Staff Internal Auditor
Allstate Corp
10.2013 - 07.2014
Senior Compliance Analyst
Allstate Corp
02.2008 - 10.2013
Agency Sales Specialist
Allstate Corp
04.2005 - 02.2008
Small Business Owner
Family Construction Business
04.2002 - 03.2008
Accounting Associate
Hotel Intercontinental
01.2000 - 11.2003
Bank Teller
1st Security Federal Savings Bank:now MB Financial
04.1997 - 11.2000
MBA - Organizational Behavior
Lake Forest Graduate School of Management
Bachelor of Science - Finance
DePaul University
Certificate in Operational Management -
American Bankers Association
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