Olga Kondryuk
Middle Village
Summary
Dynamic and results-driven professional with extensive experience at VS1, excelling in customer service and front desk operations. Proven ability to enhance client satisfaction, leveraging strong organizational skills and a service-oriented mindset to foster repeat business and maintain a welcoming environment.
Overview
12
12
years of professional experience
Work History
Hair Salon Manager/Lead Front Desk Receptionist
VS1
Great Neck
05.2015 - 10.2023
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Supervised banking procedures, cash flow, and accounting processes.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Handled incoming and outgoing mail and packages.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Customer Service Representative
Dish Network Corp
College Point
09.2011 - 05.2014
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bachelor of Arts - Spanish Language And Literature
Shippensburg University of Pennsylvania
Shippensburg, PA05-2005
Skills
- Customer service
- Communication skills
- Organizational skills
- Front desk operations
- Multitasking and prioritization
- Service-oriented mindset
- Positive and professional
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Hair Salon Manager/Lead Front Desk Receptionist
VS1
05.2015 - 10.2023
Customer Service Representative
Dish Network Corp
09.2011 - 05.2014
Bachelor of Arts - Spanish Language And Literature
Shippensburg University of Pennsylvania
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