Olga Kovaleva
Pflugerville,TX
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Product sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Associate position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Sales Associate
NWL Insurance Company
03.2023 - 06.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
Case Manager Annuity Department
NWL Insurance Company
01.2022 - 03.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of agents' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for ae experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Customer Service Representative III
NWL Insurance Company
07.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Master of Arts - Special Course in Psychology, Methods And Linguist
Pyatigorsk State Linguistic University
Pyatigorsk, Russian Federation06.2004
Skills
- Sales Presentations
- Product Knowledge
- Solution selling
- Sales Planning
Certification
- License #2996537 TDI General Lines Agent
Life, Accident, Health and HMO
Issue Date: 04/25/2023 Expiration Date:. 06/30/2025
LOMA FMLI Level 1 - September 2019
LOMA 281 - Meeting Customer Needs with Insurance and Annuities - August 2019
LOMA 291 - Improving The Bottom LIne: Insurance Company Operations - September 2019
LOMA ALMI - October 2020
LOMA Associate, Customer Service - October, 2021
LOMA 311 Business Law For Insurance Professionals February 2023
Languages
Russian
Native or Bilingual
Timeline
Sr. Sales Associate
NWL Insurance Company
03.2023 - 06.2024
Case Manager Annuity Department
NWL Insurance Company
01.2022 - 03.2023
Customer Service Representative III
NWL Insurance Company
07.2018 - 01.2021
Master of Arts - Special Course in Psychology, Methods And Linguist
Pyatigorsk State Linguistic University
Similar Profiles
Tracy WardTracy Ward
Operator at NWLOperator at NWL
Farhat NazFarhat Naz
Lawyer at Nwl BarLawyer at Nwl Bar
Gulshan GoyalGulshan Goyal
Lead Engineer at Guardian Life Insurance Company of America (A Fortune 250 Company)Lead Engineer at Guardian Life Insurance Company of America (A Fortune 250 Company)