Olga Kravchuk
Nampa,ID
Summary
Astute sales and client service professional with over five years of experience in sales, construction, operations, customer service and team collaboration. Dedicated to positively contributing to office efficiencies through the application of leadership, time management, and high adaptability. Gifted for having poise in demanding roles and working with a high volume of clients, while remaining calm and professional. Contributed to any team with translation services for both Russian and Ukrainian clients. Expertise in document analysis, liaising between parties, and handling both routine and complex client issues each day. Provided leadership and training for policies and developed strategic plans to aid clients in finding the best product for them. Received an award for outstanding performance and sales results at KeyBank.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Providence Health & Services
Bothell, WA
09.2018 - 04.2019
- Upselling cosmetic items/ procedures to each patient.
- Verified insurance documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Utilized insurance technology and specialized software to maximize productivity.
- Organized timely and accurate insurance referrals
- Provided excellent customer service to even the most difficult clients.
Bank Teller
Key Bank
Lynnwood, WA
06.2014 - 09.2018
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions resulting in more sales.
- Served a large number of customers during high-volume shifts and remained composed and professional in stressful situations.
- Trained employees on excellent interactions and sales with each client.
- Took on additional shifts during busy periods to minimize staffing shortages.
Skills
- Trilingual (English, Russian, Ukrainian
- Familiarity with Construction Procedures
- Outstanding Customer Service
- Generate leads and closing sales
- Engaged Team member
- Strong written/ verbal communication
- Accelerated learning capabilities
Certification
Alina Borodina - KeyBank Manager (360)941-0200
Daniel Emmons - Keybank Manager (206)518-7860
Michelle Lilgreen - Providence Hospital (425)760-757
Timeline
Patient Service Representative
Providence Health & Services
09.2018 - 04.2019
Bank Teller
Key Bank
06.2014 - 09.2018
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