Olga Kruk
Ustka
Summary
Conscientious hotel housekeeper with several years maintaining safe, orderly accommodations. Painstakingly compliant with both internal policies and local safety regulations. Dedicated to safeguarding guest comfort and eliminating all possible hotel liabilities. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.
Overview
10
10
years of professional experience
Work History
Cabin host
Virgin Voyages
07.2025 - Current
- Greeted and seated guests, ensuring positive first impressions.
- Addressed guest inquiries and resolved complaints efficiently.
- Collaborated with housekeeping staff to implement improved cleaning protocols for guest satisfaction.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Ensured cleanliness and organization of suites, adhering to high standards of hospitality.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
Suite Attendant
Crystal SERENITY
Nassau
11.2024 - 05.2025
- Replenishment of consumables and supplies according to established standards
- Informing the supervisor about shortages and defects in the rooms
- Followed hotel's lost and found procedure, ensuring items left by guests were cataloged and stored properly.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Performed opening duties such as turning on lights, setting out condiments. prior to an event start time.
- Participated in staff meetings to discuss improvements in cleaning processes and guest services.
- Ensured that all guests received prompt attention by responding promptly to requests for assistance or services from guests in the suite area.
Suite Attendant
CRYSTAL SYMPHONY
04.2024 - 10.2024
- Replenishment of consumables and supplies according to established standards
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed hotel's lost and found procedure, ensuring items left by guests were cataloged and stored properly.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Performed opening duties such as turning on lights, setting out condiments. prior to an event start time.
FRONT OFFICE
HADEX S.A HOTEL NADMORSKI
Gdynia
10.2023 - 04.2024
- Reservation of services check-in/check-out procedure
- Keeping and issuing receipts related to the guests' stay
- Operation of the hotel system
- Allocation of rooms
HOUSEKEEPING
COURTYARD BY MARRIOTT GDYNIA WATERFRONT(4*)
Gdynia
09.2023 - 04.2024
- Maintenance of cleanliness and control in rooms
- Replacement of bedding and its records
- Replenishment of consumables and supplies according to established standards
- Informing the supervisor about shortages and defects in the rooms
- Reporting and bringing back lost items left by hotel guests
JR. APPLICATION SUPPORT SPECIALIST
MOWI
Gdańsk
05.2022 - 04.2023
- Work with Infor M3 ERP system
- Working with SQL database
- User support
- Routine data and system administration (configuration, setting changes, handling user queries)
- Finding solutions to various incidents
- Working closely with business consultants
- Working with Vince VXL
- Medius
- Working on a ticketing tool like Jira
SENIOR PCI DSS ASSOCIATE
SYSNET GLOBAL SOLUTIONS
Poznań
03.2019 - 05.2022
- PCI DSS services
- CRM system support
- Onboarding and offboarding of employees
- ISO 270001 Security Standards
- Information Security Compliance Standards (in English)
- Inbound and outbound hotline
ADMINISTRATIVE ASSISTANT
VISTRA CORPORATE SERVICES SP. Z O.O.
Kraków
08.2015 - 01.2016
- Cooperation with the human resources and payroll department
- Onboarding and offboarding of employees
- Liaising with the HR department, helping to organise recruitment processes
- Support in organising company events and training for employees
- Planning and coordinating meetings
- Running the administration department
- Conducting research
- Preparation of correspondence and accounting and financial documents for analysis
Education
BACHELOR'S DEGREE - PSYCHOLOGY IN BUSINESS
06.2022
Skills
- Information Security
- JIRA
- SQL database
- Sanitation procedures
- Hospitality services
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Safety protocols
- Efficient task prioritization
- Organizational expertise
- Flexibility
- Proactive approach
- Strong multitasking
- Stress tolerance
- Maintaining cleanliness
- High energy level
- Initiative-taking
- Independence
Languages
Polish
First Language
English
Proficient
C2
Timeline
Cabin host - Virgin Voyages
07.2025 - Current
Suite Attendant - Crystal SERENITY
11.2024 - 05.2025
Suite Attendant - CRYSTAL SYMPHONY
04.2024 - 10.2024
FRONT OFFICE - HADEX S.A HOTEL NADMORSKI
10.2023 - 04.2024
HOUSEKEEPING - COURTYARD BY MARRIOTT GDYNIA WATERFRONT(4*)
09.2023 - 04.2024
JR. APPLICATION SUPPORT SPECIALIST - MOWI
05.2022 - 04.2023
SENIOR PCI DSS ASSOCIATE - SYSNET GLOBAL SOLUTIONS
03.2019 - 05.2022
ADMINISTRATIVE ASSISTANT - VISTRA CORPORATE SERVICES SP. Z O.O.
08.2015 - 01.2016
WSB Merito University - BACHELOR'S DEGREE, PSYCHOLOGY IN BUSINESS