Experienced with strategic planning and team management to deliver high-quality service. Utilizes customer feedback to refine processes and ensure satisfaction. Track record of leading teams to achieve service excellence and operational goals.
Established effective working relationships with internal departments to ensure smooth running of services .
Organized special events, such as open days, conferences, or exhibitions.
Resolved escalated complaints from customers in an efficient manner
Monitored staff performance to ensure that they are meeting established standards.
Collaborated with management team to develop strategies for improving job skills.