Summary
Overview
Work History
Education
Skills
Timeline
Generic
Olga Lavrinovich

Olga Lavrinovich

Ashburn,VA

Summary

Experienced with strategic planning and team management to deliver high-quality service. Utilizes customer feedback to refine processes and ensure satisfaction. Track record of leading teams to achieve service excellence and operational goals.

Overview

12
12
years of professional experience

Work History

Head of Service on Yachts

All Seer Marine Luxury Yachts
10.2020 - 01.2024

Established effective working relationships with internal departments to ensure smooth running of services .

Organized special events, such as open days, conferences, or exhibitions.

Resolved escalated complaints from customers in an efficient manner

Lead of Service on Yachts

All Seer Marine Luxury Yachts
10.2019 - 10.2020

Monitored staff performance to ensure that they are meeting established standards.

Collaborated with management team to develop strategies for improving job skills.

Barista

Seabourn Yachts
02.2017 - 09.2019
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista

Celebrity Cruise Line
04.2012 - 11.2015
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

Specialist in Food Technology

Food Technology And Processing
Ukraine, Kharkiv
01.2010

Skills

  • Customer Satisfaction
  • People Management
  • Service Delivery
  • Positive Attitude
  • Customer Service
  • Goal-Oriented

Timeline

Head of Service on Yachts

All Seer Marine Luxury Yachts
10.2020 - 01.2024

Lead of Service on Yachts

All Seer Marine Luxury Yachts
10.2019 - 10.2020

Barista

Seabourn Yachts
02.2017 - 09.2019

Barista

Celebrity Cruise Line
04.2012 - 11.2015

Specialist in Food Technology

Food Technology And Processing
Olga Lavrinovich