Olga Leon
Berkeley,CA
Summary
Forward-thinking aesthetic sales representative with proven history of leadership, planning and problem solving. Adept collaboration to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Smart And Final
02.1996 - 07.2024
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Organized schedules, workflows and shift coverage to meet expected business demands
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Directed and led employees, supervising activities to drive productivity and efficiency
Dental Receptionist
Dental Clinic
09.2022 - 09.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
License - Sterile Processing Technician
Cornerstone College
Hayward, CA04.2017
High School Diploma -
Berkeley High School
Berkeley, CA06.1996
Skills
- Product and service knowledge
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Recruiting and interviewing
- Team motivation
- Training and development
- Hiring and training
- Microsoft Office expertise
- Knowledge in ordering
- Answering phones
- Scheduling appointments
- Knowledge in inventory
- Translating if needed
Timeline
Dental Receptionist
Dental Clinic
09.2022 - 09.2022
Assistant Manager
Smart And Final
02.1996 - 07.2024
High School Diploma -
Berkeley High School
License - Sterile Processing Technician
Cornerstone College
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