Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Learning new languages
Timeline
Generic

Olga Leonchyk

Everett,WA

Summary

Proven Front Desk Receptionist at Back to Wellness, adept in office administration and patient scheduling, enhanced office efficiency through effective organization and HIPAA compliance. Demonstrated leadership in training new staff and excelling in patient registration, embodying excellent telephone etiquette and time management skills. Achieved significant improvements in customer service satisfaction.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Back to Wellness
12.2023 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

School Nanny

Main Street Kids Daycare
06.2022 - 01.2023
  • Built positive and nurturing environments to support child social and emotional growth.
  • Assisted children with homework assignments and special projects across different subjects.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Assisted with light housekeeping duties as well as running errands.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Administered basic first-aid and medication in emergency situations.

Education

General

Kamiak High School
Mukilteo, WA
06.2025

General

Edmonds Community College
Edmonds, WA
06.2025

Skills

  • Patient Scheduling
  • Appointment management
  • Insurance Verification
  • Patient Registration
  • HIPAA Compliance
  • Payment Collection
  • Office Administration
  • Medical Billing
  • Paperwork coordination
  • Schedule Coordination
  • Documentation
  • Telephone Etiquette
  • Medical Records Management
  • Reminder calls

Accomplishments

I am able to work quickly and efficiently on projects am able to talk to people one whatever they may be seeking answers on. I am quick to learn and have noticed that I pick up on new skills quickly. I enjoy being interactive with people and find that I of it pretty well.

Languages

Ukrainian
Full Professional
Russian
Professional Working

Learning new languages

I really enjoy learning new languages and find myself a pretty quick learner, I enjoy sitting down and learning new things especially when I am interested and fully engaged.

Timeline

Front Desk Receptionist

Back to Wellness
12.2023 - Current

School Nanny

Main Street Kids Daycare
06.2022 - 01.2023

General

Kamiak High School

General

Edmonds Community College

Similar Profiles

CREATE PROFILE
Olga Leonchyk