Summary
Overview
Work History
Education
Skills
Timeline
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Olga Lerma

Tonopah,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Medicare Sales Agent

United Healthcare
Phoenix, AZ
05.2022 - 03.2024
  • Developed relationships with customers by providing excellent customer service.
  • Helping senior citizens who are eligible for Medicare find a plan that meets their needs and help them enroll.
  • Drive sales and revenue by assisting customers in making healthcare decisions over the phone.
  • Perform follow-up calls as needed.
  • Conduct periodic policy reviews.
  • Complete requirements and submit to underwriting.
  • Assisted customers with selecting appropriate plans based on their needs.
  • Resolved customer complaints quickly and professionally.

Auditor

McLane Sunwest
Goodyear, AZ
03.2013 - 05.2022
  • Evaluate Cigarette Cartons against quality requirements to maximize efficiency.
  • Conduct daily audits and report to selectors and supervisor.
  • Work closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Prepared detailed audit workpapers for review by senior auditors.

Coffee Shop Worker

Millstone cafe
Buckeye, AZ
09.2006 - 12.2012
  • Greeted customers and provided friendly customer service.
  • Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
  • Operated cash registers and credit card machines for transactions.
  • Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Address and resolve customer concerns to maintain brand loyalty.

Education

High School Diploma -

Buckeye Union High School
Buckeye, AZ
05-2001

Some College (No Degree) -

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ

Skills

  • Quality Control Data Compilation
  • Problem Solving
  • Goal Oriented
  • Staff Training
  • Time Management
  • Attention to detail
  • Microsoft Word/Excel
  • Bilingual
  • Adaptable and Flexible
  • HIPPA Compliance
  • Customer engagement
  • Loss Coverage Determination
  • Policy Renewal
  • Active Listening

Timeline

Medicare Sales Agent

United Healthcare
05.2022 - 03.2024

Auditor

McLane Sunwest
03.2013 - 05.2022

Coffee Shop Worker

Millstone cafe
09.2006 - 12.2012

High School Diploma -

Buckeye Union High School

Some College (No Degree) -

Maricopa Community Colleges - Estrella Mountain Community College

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Olga Lerma