Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Letuchaya

Bellevue

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Friendly with great people skills and sales experience. Dedicated to creating personalized customer experiences.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
07.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Friendship Circle Volunteer

Friendship Circle of Washington
11.2023 - 06.2024
  • Demonstrated respect, friendliness and willingness to help whenever needed.
  • Hung out with and helped out peers with special needs as a buddy at Friendship Circle.
  • Collaborated with other volunteers to create an inclusive environment for all.

Babysitter

Private Client
01.2024 - 03.2024
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.

Concession Stand Volunteer

Bellevue Youth Theatre Foundation
05.2023 - 11.2023
  • Maintained a clean and organized work area, ensuring optimal functionality during peak times.
  • Enhanced customer experience by providing friendly and efficient service at the concession stand.
  • Assisted in inventory management, accurately tracking stock levels and notifying supervisors of shortages.
  • Facilitated prompt service during high-volume periods by quickly processing orders and efficiently managing queues.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

No Degree -

Sammamish High School
Bellevue, WA
06-2026

No Degree - Biology

Bellevue College
Bellevue, WA
06-2026

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Exceptional customer service
  • Order taking
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • POS systems
  • Washington Driver's license

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Barista

Starbucks
07.2024 - Current

Babysitter

Private Client
01.2024 - 03.2024

Friendship Circle Volunteer

Friendship Circle of Washington
11.2023 - 06.2024

Concession Stand Volunteer

Bellevue Youth Theatre Foundation
05.2023 - 11.2023

No Degree -

Sammamish High School

No Degree - Biology

Bellevue College

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Liliana Letuchaya