Olga Lopez
Clifton,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
High Tech LLC
Clifton , NJ
12.2023 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Residential Underwriter Support Specialist
Homepoint Financial
Parsippany , NJ
05.2015 - 10.2022
- Ensured loan applications were thoroughly reviewed and analyzed for completeness and accuracy.
- Analyzed risk associated with each loan application adhering to set guidelines.
- Maintained adherence to industry standards through accurate calculation of debt-to-income ratios.
- Conducted thorough verification of applicant's employment history and income.
- Engaged in cross-functional collaboration to resolve complex loan applications.
- Evaluating loan applications for approval or denial in compliance with company policies.
- Established and nurtured connections with external partners, including real estate agents and lenders.
- Achieved accurate resolution of document inconsistencies and identified suspicious activities.
- Delivered timely solutions to resolve customer issues, ensuring excellent customer service.
- Collected customer feedback utilizing surveys and utilized the information to enhance customer service.
- Addressed customer inquiries promptly and supplied accurate information pertaining to products and services.
Post Close Coordinator
Valley National Mortgage
Wayne , NJ
06.2013 - 03.2015
- Reviewed post-closing documents to ensure accuracy and completeness.
- Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.
- Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
- Reviewed and corrected errors on interest, principal and closing costs.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Prepared and delivered loan documents to title and escrow teams.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Administrative Assistant
Telebrands
Fairfield , NJ
01.2011 - 05.2013
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
Legal Assistant
Law Office of David M. Schlachter
Passaic , NJ
01.2010 - 01.2011
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Organized exhibits for trial proceedings.
- Attended hearings with counsel and recorded minutes from the proceedings.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
Receptionist Administrator
Next Wave
Paterson , NJ
07.2008 - 11.2010
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
Education
Bachelor of Science - Health Management And Clinical Assistance
Berkeley College
Little Falls, NJ01.2015
Medical Assistant - Medical Assisting
Dover Business College - Clifton
Clifton, NJ03.2011
Skills
- Failure Resolution
- Call Management
- Data Collection
- Technical Assistance
- Customer Relationship Management
- Recordkeeping Skills
- Support Services
- Cost-Benefit Analysis
- Project Coordination
- Report Preparation
- Shipping Management
- Documentation Skills
- Quality Control
Languages
Spanish
Professional
Timeline
Customer Support Specialist
High Tech LLC
12.2023 - Current
Residential Underwriter Support Specialist
Homepoint Financial
05.2015 - 10.2022
Post Close Coordinator
Valley National Mortgage
06.2013 - 03.2015
Administrative Assistant
Telebrands
01.2011 - 05.2013
Legal Assistant
Law Office of David M. Schlachter
01.2010 - 01.2011
Receptionist Administrator
Next Wave
07.2008 - 11.2010
Bachelor of Science - Health Management And Clinical Assistance
Berkeley College
Medical Assistant - Medical Assisting
Dover Business College - Clifton
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