Olga Macha
Asheville,NC
Summary
Dynamic individual with 10+ patient care experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant Technician
Endocrinology and Metabolism Vita Oklander PA-C
02.2011 - 03.2015
- Assisted in patient intake procedures, ensuring accurate information collection and documentation.
- Supported medical staff by preparing examination rooms and sterilizing equipment for procedures.
- Learned and utilized electronic health record systems to manage patient data efficiently.
- Monitored vital signs and documented observations to support clinical assessments.
- Drawing blood from patients for diagnostic testing and research
- Accurately specimen handling and preparing them for laboratory for analysis
- Adhering to strict infection control practices
- Effectively communicate with patients, doctors, laboratories
- Ability to handle anxious or nervous patients with patience and empathy
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Assistant
LF Medical
01.2009 - 01.2011
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved clinical workflow with introduction of electronic health records system.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Increased efficiency in office by implementing digital filing system for patient records.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
Medical Receptionist
LF Medical
01.2008 - 12.2008
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated communication between patients and medical staff, ensuring efficient information exchange.
- Processed patient registrations and insurance verifications, enhancing accuracy in billing procedures.
- Maintained organized filing systems for patient records, improving retrieval times and compliance with regulations.
- Supervised front desk operations, ensuring efficient patient flow and optimal scheduling.
- Developed standard operating procedures for improved office efficiency and compliance.
- Monitored patient interactions to ensure high-quality service and address concerns promptly.
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
Dental Assistant
Smile Orthodontics
05.2007 - 01.2008
- Assisted in patient management and comfort during dental procedures to enhance overall experience.
- Prepared examination rooms and dental tools, ensuring adherence to hygiene standards and protocols.
- Collaborated with dentists to provide efficient chairside support during complex procedures and treatments.
- Conducted inventory management of dental supplies, ensuring availability while minimizing waste and costs.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
- Provided post-operative care instructions to parents or guardians, promoting proper healing and recovery after dental treatments.
- Ensured optimal oral health for pediatric patients with thorough teeth cleaning and fluoride treatments.
Dental Assistant
Rubinstein Dental
09.2005 - 10.2006
- Operated dental equipment and instruments with precision to ensure optimal functionality.
- Assisted in patient preparation and maintained a sterile environment during procedures.
- Streamlined appointment scheduling processes, improving patient flow and satisfaction rates.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials
- Documented patient dental health information, medical history, and vital signs for future reference.
- Supported dentists in diagnosing oral health issues by taking diagnostic x-rays as needed.
Medical Student Volunteer
Kalinina Regional Hospital
09.2001 - 05.2005
- Assisted healthcare professionals in patient care and documentation.
- Participated in clinical rounds, observing and learning from experienced practitioners.
- Conducted patient intake interviews to gather medical histories and concerns.
- Collaborated with peers on case studies to enhance diagnostic skills.
- Engaged in community outreach programs promoting health education and wellness.
- Maintained accurate records of volunteer hours completed while adhering to strict confidentiality guidelines regarding patient information.
- Prepared examination rooms for patient visits, ensuring that necessary supplies were stocked and readily available for use by medical staff members.
- Advanced knowledge of public health issues by conducting research on relevant topics for community outreach programs.
- Promoted healthier lifestyles for local residents through participation in numerous educational workshops on disease prevention and management strategies.
Education
Health Care Administration
Florida National University
Hialeah, FL12-2025
Certification - Professional Coder And Biller
Florida National University
Hialeah, FL08-2021
Associate of Arts - Pre-nursing
Kingsborough Community College
Brooklyn, NY08-2016
Skills
- Organizational growth
- Vital signs monitoring
- Communication and interpersonal skills
- Sterilization techniques
- Patient scheduling
- Laboratory specimen collection
- Insurance verification
- Immunization administration
- Phlebotomy expertise
- Medical equipment operation
- Diagnostic testing assistance
- Conflict resolution
- Healthcare billing
- Medical terminology proficiency
- Electronic health records management
- Reliable team player
- Customer service
- Infection control procedures
- Office administration tasks
- HIPAA compliance
- Patient-focused care
- Phlebotomy
- Valid NC driver's license
Certification
- Dental Student, Ukraine, 2001-2005
- PT - Phlebotomy Technician
- CET - EKG Technician
- NCPCT - Patient Care Technician
- Associate Degree in Liberal Arts, CUNY - 2016
- Professional Medical Coder and Biller, FNU-2021
- Bachelor Degree in Healthcare Administration, FNU-2025
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Medical Assistant Technician
Endocrinology and Metabolism Vita Oklander PA-C
02.2011 - 03.2015
Medical Assistant
LF Medical
01.2009 - 01.2011
Medical Receptionist
LF Medical
01.2008 - 12.2008
Dental Assistant
Smile Orthodontics
05.2007 - 01.2008
Dental Assistant
Rubinstein Dental
09.2005 - 10.2006
Medical Student Volunteer
Kalinina Regional Hospital
09.2001 - 05.2005
Health Care Administration
Florida National University
Certification - Professional Coder And Biller
Florida National University
Associate of Arts - Pre-nursing
Kingsborough Community College
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