Summary
Overview
Work History
Education
Skills
Languages
Timeline
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OLGA MARRERO

OLGA MARRERO

Miami,FL

Summary

My background in education comes from a genuine love for helping others understand information in meaningful and engaging ways. Whether I'm training new employees or working with students in the classroom, I find purpose in making learning clear, engaging, and effective but most of all fun. Earning my degree in Exceptional Student Education taught me how to meet a wide range of learning needs through differentiation, and I've applied those strategies in both professional training environments and during my recent 12-week classroom internship. These experiences have deepened my passion for teaching and strengthened my commitment to foster an inclusive, impactful learning experience and environment for all my students.

Overview

19
19
years of professional experience

Work History

Substitute Teacher

Kelly Educational Staffing
04.2025 - Current
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Student Teacher Intern — Spring 2025 (12 Weeks)

Miami-Dade County Public Schools
01.2025 - 04.2025
  • Planned and delivered differentiated lessons for diverse learners in alignment with ESE strategies.
  • Supported lead teachers with classroom management, instructional planning, and student engagement.
  • Adapted materials and activities to meet IEP goals and varying learning styles.
  • Built strong relationships with students and collaborated with staff to support academic growth.
  • Boosted students'' self-confidence and motivation through regular positive reinforcement and constructive feedback.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Fostered student curiosity and interest through creative hands-on activities.

Training & Development Instructor

Q Link Wireless
01.2006 - 12.2024
  • Led training sessions for new and existing employees, equipping customer service personal with the necessary skills and knowledge to perform effectively.
  • Designed and customized training agendas, incorporating various learning formats such as eLearning, PowerPoint presentations, videos, handouts, and interactive activities to engage and educate learners.
  • Developed and tailored scripts, responses, tags, and dispositions for communication channels (voice, chat, email, social media), ensuring consistency across all platforms.
  • Trained and certified new call center trainers, ensuring compliance with quality standards and consistency across all training programs.
  • Collaborated with the marketing and IT teams to share insights and identify opportunities for improving system processes, specifically for the CRM and website.
  • Developed and implemented a communication process to ensure all company personnel are promptly informed of updates, including script changes and service feature modifications, keeping everyone aligned with the latest company developments.

Education

B.S - Exceptional Student Education K-12 with endorsements in ESOL & Reading

Miami-Dade College
04-2025

A.A - Teaching Elementary

Miami-Dade College
01.2017

Skills

  • Education/Instructor
  • Classroom management
  • Collaborative teaching
  • Higher education
  • Special education
  • Teamwork & Collaboration
  • Diverse learners support
  • Technology integration
  • Reflective practice

Languages

English
Spanish

Timeline

Substitute Teacher

Kelly Educational Staffing
04.2025 - Current

Student Teacher Intern — Spring 2025 (12 Weeks)

Miami-Dade County Public Schools
01.2025 - 04.2025

Training & Development Instructor

Q Link Wireless
01.2006 - 12.2024

A.A - Teaching Elementary

Miami-Dade College

B.S - Exceptional Student Education K-12 with endorsements in ESOL & Reading

Miami-Dade College