Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

OLGA MELNYCHUK

Strongsville,OH

Summary

Dynamic professional with a proven track record at PJSC CB PrivatBank, excelling in staff management and strategic planning. Enhanced team productivity through effective project management and conflict resolution, fostering a positive work environment. Recognized for improving customer satisfaction and implementing successful training programs, driving engagement and performance.

Overview

2022
2022
years of professional experience

Work History

Assistant Director

PJSC CB (PAT KB) PrivatBank,Chernivtsi, Ukraine
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Managed complex schedules for senior management to optimize their time and productivity.

Supervisor, Administrative Coordinator

KOLOMYIA CITY COUNCIL
11.2021 - 02.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Managed complex schedules for senior management to optimize their time and productivity.

Tourism Manager

FOP Tymofiiv A.B.
04.2018 - 11.2021
  • Evaluated trends in the travel industry to adapt offerings accordingly for continued relevance.
  • Negotiated favorable contracts with travel agents, hotels, transportation providers, and other suppliers to secure cost-effective deals for clients.
  • Maximized revenue potential by analyzing pricing structures of competitors while maintaining attractive value propositions.
  • Enhanced tourist experience by developing and implementing innovative tour programs and itineraries.
  • Streamlined booking processes, resulting in improved customer experiences and increased sales conversions.
  • Increased customer satisfaction by providing personalized services to clients based on their preferences and needs.
  • Implemented effective marketing strategies to increase brand visibility in target markets, driving up visitor numbers.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.

Education

Master Of Public Finance - Public Finances

KNU KEPK
Chernivtsi, UA

Skills

  • Staff management
  • Creative direction
  • Strategic planning
  • Data analysis
  • Business administration
  • Staff development
  • Team operations
  • Project management
  • Employee relations
  • Task delegation
  • Individual accountability
  • Organizational skills
  • Problem-solving
  • Computer skills
  • Teamwork and collaboration
  • Documentation and reporting

Languages

українська
Full Professional
Англійська
Limited Working

Timeline

Supervisor, Administrative Coordinator

KOLOMYIA CITY COUNCIL
11.2021 - 02.2022

Tourism Manager

FOP Tymofiiv A.B.
04.2018 - 11.2021

Assistant Director

PJSC CB (PAT KB) PrivatBank,Chernivtsi, Ukraine

Master Of Public Finance - Public Finances

KNU KEPK

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OLGA MELNYCHUK