Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Olga Mendoza

Spring

Summary

Experienced in customer service, hospitality and sales. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Punctual and efficient known for reliability. Excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Multitasks and solves problems well to stay on top of fast-paced work.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Ambassador

Allclear
03.2025 - Current
  • A Clear Service and Sales Representative, often called an Ambassador, at CLEAR's airports focuses on creating seamless, stress-free travel experiences for members and potential customers. They help members navigate the CLEAR Plus lane, offer personalized assistance with luggage, and guide them to their gate or other destinations. Ambassadors also play a crucial role in promoting CLEAR's services and driving membership growth by engaging with travelers and explaining the benefits of the CLEAR Plus program.
  • Key Responsibilities of a CLEAR Ambassador:
  • Customer Service:
  • Provide exceptional assistance to CLEAR members and potential customers, ensuring a smooth and positive travel experience.
  • Sales and Promotion:
  • Promote CLEAR's membership program and services to travelers, explaining the benefits and encouraging membership.
  • Airport Navigation:
  • Guide members through the airport, assisting with luggage, finding concessions, and directing them to their gate or desired location.
  • Frictionless Experiences:
  • Ensure a hassle-free experience for travelers by anticipating their needs and proactively offering assistance.
  • Sales Targets:
  • Work to meet and exceed individual and team sales goals.
  • Communication:
  • Communicate effectively with travelers, CLEAR members, and other airport staff.
  • Skills and Qualities of a Successful CLEAR Ambassador:
  • Customer-centric: Passionate about providing excellent customer service and creating positive experiences.
  • Sales-focused: Driven to meet sales targets and promote CLEAR's services.
  • Strong Communicator: Able to clearly and concisely communicate information to travelers and members.
  • Energetic and Positive: Possesses a high level of energy and a positive attitude.
  • Self-motivated: Driven to learn and grow within the role.
  • Team player: Collaborative and supportive of team members.
  • Knowledgeable: Familiar with airport procedures and CLEAR's offerings.

Delivery Driver

FedEx Express
09.2020 - 10.2024
  • Deliver items of different kinds and sizes to various addresses taking the best routes
  • Delivering items in a timely manner
  • Load and unload shipments from delivery trucks.

Bus Driver

VBCPS
09.2015 - 06.2017
  • Operate a school bus in a safety manner with and without students
  • Able to manage situations in a professional manner
  • Have good communication skills with parents, school staff and students
  • Follow all the safety, measures and requirements
  • Excellent vision and coordination.

Waitress

Tida Thai Cuisine
06.2015 - 05.2017
  • Provide excellent customer service, providing menus, meeting special customer demands, taking orders, bring food to tables, refilling glasses, cleaning tables, the ability to work in shifts, stamina, courtesy and good communication abilities.

Cashier/Stocker

Navy Exchange
11.2006 - 05.2008
  • Provide excellent customer service, operate a cash register and be able to manage cash, help customers find products, stock shelves with merchandise, meeting special customer demands, ability to work in shifts, stamina, courtesy and good communication abilities.

Education

Associate of Science - Respiratory Therapy

Ponce Paramedical College
Ponce PR
05.2000

High School Diploma -

Bernardino Cordero Bernard Vocational School
Ponce, PR
05.1994

Skills

  • Commercial Driving
  • Cargo Handling
  • Order Verification
  • Good customer service skills
  • Sales experience
  • Excellent listener
  • Punctual
  • Very responsible
  • Friendly
  • Courteous and service oriented
  • Poised under pressure
  • Bilingual (Spanish/English)
  • Detail-oriented with the ability to work well both individually or as part of a team
  • Computer skills
  • Photography skills

Accomplishments

  • Maintained consistent and on-time delivery record arriving on time or ahead of schedule.

Certification

FedEx Express

Safety Driving Award 2020-2021

Safety Driving Award 2021-2022

Safety Driving Award 2022-2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Ambassador

Allclear
03.2025 - Current

Delivery Driver

FedEx Express
09.2020 - 10.2024

Bus Driver

VBCPS
09.2015 - 06.2017

Waitress

Tida Thai Cuisine
06.2015 - 05.2017

Cashier/Stocker

Navy Exchange
11.2006 - 05.2008

Associate of Science - Respiratory Therapy

Ponce Paramedical College

High School Diploma -

Bernardino Cordero Bernard Vocational School

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Olga Mendoza