Olga Miller
Seal Beach,CA
Summary
Dynamic Customer Service Manager with a proven track record at FNC, enhancing team productivity through effective training and communication. Skilled in problem-solving and complaint resolution, I successfully implemented service protocols that improved customer satisfaction and loyalty. Adept at fostering teamwork and optimizing workflows to achieve high service standards.
Overview
18
18
years of professional experience
Work History
Customer Service Manager Hospital
FNC
06.2007 - 09.2015
- Created and executed customer service protocols to boost team productivity.
- Trained staff on effective communication techniques for improved customer interactions.
- Analyzed customer feedback to identify trends and drive service improvements.
- Oversaw resolution of escalated customer issues, ensuring timely and satisfactory outcomes.
- Collaborated with cross-functional teams to optimize service delivery processes.
- Established performance metrics to monitor team effectiveness and service quality.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Cashier
COMPENSAR EPS
02.1998 - 10.2006
- Managed front desk operations, ensuring efficient customer service and support.
- Processed incoming correspondence, maintaining organized communication channels for office workflow.
- Assisted in scheduling appointments, optimizing calendar management for team efficiency.
- Maintained inventory supplies, coordinating orders to prevent shortages and ensure availability.
- Collaborated with team members on projects, fostering a cooperative work environment and improving outcomes.
- Developed filing systems, enhancing document retrieval speed and organization.
- Implemented office procedures, streamlining daily tasks to increase overall productivity.
- Trained new staff on office protocols, ensuring consistency in operations and adherence to standards.
Education
GED -
Liceo Romano
Bogotá, COBachelor of Science - Nursing Administration
Universidad El Bosque
Bogotá. ColombiaBBA - Clinical Psychology
Universidad Minuto De Dios
Bogotá 12.2015
Skills
- Customer service
- Problem-solving
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Conflict resolution techniques
- Relationship building
- Meticulous attention to detail
- Work prioritization
- Employee scheduling
Additional Information
Volunteer in the Police Department Seal Beach, CA
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Manager Hospital
FNC
06.2007 - 09.2015
Customer Service Cashier
COMPENSAR EPS
02.1998 - 10.2006
GED -
Liceo Romano
Bachelor of Science - Nursing Administration
Universidad El Bosque
BBA - Clinical Psychology
Universidad Minuto De Dios