Olga Monsalve
Summary
A professional with over 22 years of experience in customer service, marketing, and sales. I stand out for my ability to provide exceptional service and my adaptability in various roles. I hold specialized studies in marketing and sales, which allow me to implement effective strategies and ensure customer satisfaction. I am interested in any position related to customer service, marketing, and sales. Based on my experience, I can assure you will receive the best from me, as I am dedicated and perfectionist in my work, always striving to offer the highest quality.
Proven track record in enhancing patient quality of life and independence as a Home Health Aide at New Century Home Care, leveraging skills in patient care and medication administration. Demonstrated empathy and effective problem-solving abilities, achieving significant improvements in patient well-being and safety.
Overview
35
35
years of professional experience
Work History
Home Health Aide
New Century Home Care
06.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Monitored changes in clients' conditions to report concerns to supervisor.
Cleaning Staff
Quality Facility Solutions
09.2016 - 08.2023
- Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
- Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
- Participated in regular training sessions to stay up-to-date on industry best practices and safety procedures related to cleaning operations.
- Aided in maintaining a positive work atmosphere by fostering open communication with supervisors regarding suggestions for improvement or concerns about task assignments.
- Optimized supply inventory management through accurate tracking of items used during each shift, preventing shortages or overstock situations.
- Supported team members in completing assigned tasks to ensure timely completion of projects.
- Ensured consistent quality control by inspecting completed work for compliance with established standards before leaving job sites.
- Adapted to various work environments, including commercial spaces, residential properties, and special event venues, providing tailored cleaning services for each unique situation.
- Enhanced cleanliness and sanitation standards by diligently following company protocols.
Costumer Service Representative
Distriaves S.A
02.2014 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Costumer Service Advisor
Dunkin Donuts
01.1990 - 12.2013
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Addressed complex issues by scheduling repair appointments.
Education
High School Diploma -
Instituto Femenino Lola Gonzales
Medellin, Co11.1988
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- First aid and safety
- Elder Care
- Certified Home Health Aide
- Medication Administration
- Patient transportation
- Dressing assistance
Timeline
Home Health Aide
New Century Home Care
06.2024 - Current
Cleaning Staff
Quality Facility Solutions
09.2016 - 08.2023
Costumer Service Representative
Distriaves S.A
02.2014 - 12.2015
Costumer Service Advisor
Dunkin Donuts
01.1990 - 12.2013
High School Diploma -
Instituto Femenino Lola Gonzales
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