Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olga Morales

North Miami Beach,FL

Summary

Driven by a results-focused approach, I leveraged my knife handling expertise and exceptional communication skills at Publix to enhance customer satisfaction and reduce waste, significantly improving service quality. My leadership as an Assistant Manager at Sergio's Cuban Cafe & Grill fostered team collaboration and operational efficiency, showcasing my ability to meet and exceed performance expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Deli Crew Member

Publix
02.2020 - Current
  • Assisted customers with special requests, offering customized solutions to meet their needs and preferences.
  • Achieved cost savings through diligent monitoring of portion sizes, reducing waste without compromising product quality or consistency.
  • Provided excellent customer service by promptly addressing inquiries or complaints and ensuring a positive experience for every deli patron.
  • Provided clear communication between kitchen staff and front-of-house employees for seamless service execution.

Assistant Manager

Sergio's Cuban Cafe & Grill
08.2018 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

GED -

Lindsay Hopkins Technical College
Miami
09.1985

Skills

  • Strong Communication Skills
  • Cash Handling Abilities
  • Reliability and punctuality
  • Food safety knowledge
  • Order taking accuracy
  • Guest service
  • Adaptability and Flexibility
  • Excellent Communication
  • Reliability
  • Multitasking
  • Attention to Detail
  • Team Player
  • Order Discrepancy Reporting
  • Point of Sale proficiency
  • Product Recommendations
  • Food sales and promotion
  • Upselling
  • Cross-selling products and services
  • Data Entry
  • Customer Service

Certification

  • Medical Assistant License
  • Certified Nurse Assistant

Languages

Spanish
Full Professional

Timeline

Deli Crew Member

Publix
02.2020 - Current

Assistant Manager

Sergio's Cuban Cafe & Grill
08.2018 - 01.2020

GED -

Lindsay Hopkins Technical College

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Olga Morales