Olga Moreno
Waxahachie,TX
Summary
Dynamic professional with extensive experience at Baylor Scott & White Medical Center, excelling in new hire training and employee engagement. Proven ability to enhance team performance through creative problem-solving and effective planning. Skilled in public speaking and maintaining professionalism, contributing to improved retention and patient care outcomes.
Registered medical professional, skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in EKGs, administering medications, and patient education. Known for reliability, compassion, and effective communication skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
New Hire Trainer
Baylor Scott & White Medical Center Midlothian
04.2021 - Current
- Increased employee competency with creation of targeted skill development paths.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.
Registered Medical Assistant
Baylor Scott & White Medical Center Midlothian
12.2004 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Enhanced patient care by efficiently performing routine tests and measurements.
Medical Assistant
Pediatric Healthcare Associates
05.2002 - 10.2004
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Customer Service Representative
Christian Fidelity
07.1998 - 02.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Certificate - Medical Assistant
High Tech Institute
Irving, TXSkills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Employee engagement
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Reliability
- Professionalism
Accomplishments
- Recognized for going above and beyond the call of duty.
Certification
- RMA - Registered Medical Assistant
Timeline
New Hire Trainer
Baylor Scott & White Medical Center Midlothian
04.2021 - Current
Registered Medical Assistant
Baylor Scott & White Medical Center Midlothian
12.2004 - Current
Medical Assistant
Pediatric Healthcare Associates
05.2002 - 10.2004
Customer Service Representative
Christian Fidelity
07.1998 - 02.2000
Certificate - Medical Assistant
High Tech Institute
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