Olga Ocañas
Edinburg
Summary
A skillful person looking to work with an organization that will allow me to interact with the public and utilize my skills and talents. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service, Owner
Unrivaled Designs
Edinburg
04.2016 - Current
- Executed graphic design projects to meet client specifications.
- Provided exceptional customer service to enhance client satisfaction.
- Prepared estimates for design services to ensure transparency.
- Compiled quarterly reports to track and analyze performance metrics.
- Managed cash and credit card transactions with accuracy.
- Conducted bank deposits to maintain financial integrity.
- Provided excellent customer service in a timely manner.
- Resolved customer service issues quickly and efficiently.
Administrative Support Specialist
WWHoldings/WestWind Homes
Edinburg
01.2023 - 03.2025
- Receive incoming calls and properly transfer callers to appropriate personnel.
- Manage and maintain executive schedules.
- Opening, sorting and distributing correspondence, including email, faxes and postal mail.
- Prepare conference room amenities and refreshments for special interest groups or individuals on behalf of executives.
- Develop records management system; maintain and recommend changes to records system when appropriate.
- Maintain office supplies.
- Data analysis: proficient in MS Word, Excel, and Outlook.
- Provide clerical and general office support to other offices.
- Assisted with other duties, deposits, runner.
- Assisted HR manager with recruiting, screening, onboarding, compensation and benefits.
Teller Operations Specialist
TEXAS NATIONAL BANK
McAllen
07.2023 - 11.2023
- Cashing checks; processing deposits and withdrawals, verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
- Maintain accurate details of each transaction.
- Prepares daily general ledger entries.
- Perform vault functions, as necessary.
- Assist customers/potential customers with account or product inquiries.
- Balance teller drawer, verifying accuracy of posted transactions.
- Promotes the bank's products and services; consistently cross-sell bank products at every opportunity.
- Makes concentrated effort to solve customer problems.
- Promote and maintain positive relations with all contacts, customers and potential customers.
- Performs other related duties as necessary or assigned.
- Complies with federal and state regulations and all established bank policies and procedures.
Client Service Specialist
Davenport Benefits A Relation Company
McAllen
12.2021 - 12.2022
- Assist in the day to day maintenance of customer files and acts as front line administrative processor.
- First in class hospitality to external clients, business partners and vendors.
- Works to ensure client retention goals are met by responding promptly to requests from members of production and account management staff.
Front Desk Clerk
Risas y Rayones
Pharr
06.2021 - 09.2022
- Assisted patients with intake by greeting them upon arrival.
Scheduled appointments, ensuring an organized flow of patients.
Managed phone communications to address inquiries and concerns.
Entered patient information into computer systems with precision.
Produced copies of documents as needed for record-keeping.
Assistant Manager Retail
Blessed Boutique By Jenny
McAllen
09.2020 - 05.2021
- Delivered exceptional customer service to enhance client satisfaction.
- Handled cash transactions accurately while managing register operations.
- Received and processed shipments to ensure timely availability of products.
- Restocked inventory efficiently to maintain optimal stock levels.
- Facilitated internet sales inquiries to drive online revenue.
- Managed phone sales interactions to increase customer engagement and sales opportunities.
Substitute Teacher K-12
Edinburg CISD
Edinburg
09.2018 - 12.2019
- Managed classroom behavior and maintained a positive learning environment.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Established positive relationships with administrators, teachers and parents.
- Delivered engaging instruction across multiple subjects for diverse K-12 classrooms.
- Implemented lesson plans and adapted materials to meet student needs.
Office Clerk
R&B Auto Sales
McAllen
09.2016 - 08.2018
- Executed data entry tasks with high accuracy and efficiency.
- Operated copy and fax machines for document duplication and transmission.
- Handled phone inquiries to provide timely assistance to customers.
- Processed cash and credit card payments, ensuring secure transactions.
- Managed bank deposits for accurate financial record-keeping.
- Delivered exceptional customer service to enhance client satisfaction.
Receptionist/Office Clerk
Mission Paving Company
Mission
10.2010 - 12.2015
- Managed time sheets to ensure accurate tracking of work hours.
- Managed multi-line phone system, directing calls promptly to appropriate departments.
- Operated copy, fax, and scanner equipment for document management.
- Maintained organized filing systems for efficient retrieval of information.
- Executed data entry tasks with high accuracy and attention to detail.
- Answered phones promptly, addressing inquiries and directing calls.
- Performed secretarial duties to support daily office operations.
- Monitored inventory levels to facilitate timely replenishment of supplies.
Substitute Teacher
Hidalgo ISD
Hidalgo
08.2000 - 05.2005
- Managed classroom behavior and maintained a positive learning environment.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Established positive relationships with administrators, teachers and parents.
- Delivered engaging instruction across multiple subjects for diverse K-12 classrooms.
- Implemented lesson plans and adapted materials to meet student needs.
Child care provider/office clerk/driver
Hidalgo ISD
Hidalgo
09.2002 - 06.2003
- Supervised children's activities, ensuring a safe and engaging environment.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Assisted children in development of social, communication and problem-solving skills.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Maintained daily records of activities, behaviors, meals, and naps.
- Managed daily attendance records accurately and efficiently.
- Handled filing duties to maintain organized office documentation.
- Performed receptionist tasks, greeting visitors and answering inquiries professionally.
- Coordinated after-school pickups for students, ensuring timely arrival.
- Conducted facility tours to showcase amenities and services.
Education
Business
South Texas College
McAllen, TX05-2010
High School Diploma -
Hidalgo High School
Hidalgo, TX05.1999
Skills
- Typing and data entry
- Office equipment operation
- Professional phone etiquette
- Microsoft Office proficiency
- General office management
- Document scanning and filing
- Front desk operations
- Cash handling and transactions
- Accounts payable and receivable
- Graphic design skills
- Childcare experience
- Clerical support and administration
- General ledger reconciliation
- Classroom management techniques
- Customer service excellence
- Administrative support
- Communication skills
- Problem solving
- Attention to detail
- Classroom management
- Adaptability
- Proficient in [Microsoft Office]
- Multi-subject instruction
- Student engagement
- Discipline
Certification
Office Specialist, 06/01/10, Present
Driver's License, 08/01/99, Present
Substitute Teacher Certification, 05/18/2018, Present
Driver's License, 08/01/99, Present
Substitute Teacher Certification, 05/18/2018, Present
Additional Information
Posses great organizational skills, with the ability to work in a fast paced environment. Team player, able to multitask, knowledge in Microsoft Office/Word/Excel/PowerPoint. Have excellent telephone etiquette, bilingual in English and Spanish. Knowledge in filing and operation of office machines: typewriter, computer, copy, fax, scanner and multi line telephone.
Timeline
Teller Operations Specialist
TEXAS NATIONAL BANK
07.2023 - 11.2023
Administrative Support Specialist
WWHoldings/WestWind Homes
01.2023 - 03.2025
Client Service Specialist
Davenport Benefits A Relation Company
12.2021 - 12.2022
Front Desk Clerk
Risas y Rayones
06.2021 - 09.2022
Assistant Manager Retail
Blessed Boutique By Jenny
09.2020 - 05.2021
Substitute Teacher K-12
Edinburg CISD
09.2018 - 12.2019
Office Clerk
R&B Auto Sales
09.2016 - 08.2018
Customer Service, Owner
Unrivaled Designs
04.2016 - Current
Receptionist/Office Clerk
Mission Paving Company
10.2010 - 12.2015
Child care provider/office clerk/driver
Hidalgo ISD
09.2002 - 06.2003
Substitute Teacher
Hidalgo ISD
08.2000 - 05.2005
Business
South Texas College
High School Diploma -
Hidalgo High School