Olga Padilla
Plainfield,IL
Summary
Accomplished professional with expertise in customer relations and file management, honed at Joliet Junior College. Proven ability to enhance organizational workflow and maintain data security. Adept at cash handling and reconciliation, driving efficiency and accuracy. Recognized for exceptional communication skills, fostering positive interactions and resolving issues promptly.
Overview
15
15
years of professional experience
Work History
Office Assistant II
Joliet Junior College
Joliet, IL
08.2022 - Current
- Greeted visitors or callers to handle questions, or direct them to the appropriate staff..
- Organized files, developed spreadsheets, and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
- Completed day-to-day duties accurately and efficiently.
- Answered incoming calls in a professional manner, and directed callers to the appropriate personnel.
- Provided customer service, addressing inquiries, and resolving issues promptly.
- Completed coursework in Excel, focusing on formulas, pivot tables, and data visualization.
- Administered tuition waivers and chargebacks, resolved discrepancies, and communicated with students and other departments.
- Handled all inquiries regarding student information by verifying identities and disclosing information only to authorized parties, upholding a high standard of data security.
- Accurately managed payment processing and daily cash reconciliation for institutional transactions.
COVID-19 Contact Tracer/Support Specialist’s
Joliet Junior College Corporate & Community Services
Joliet, IL
12.2021 - 07.2022
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Answered calls and interacted with community members to provide information on advocacy services.
COVID-19 Tester
Visit Healthcare
Wood Dale, IL
10.2021 - 12.2021
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Cleaned and sterilized lab area, tools and equipment.
- Recorded control values from technical instruments to maintain reliability and validity of test results.
- Managed departmental inventory and supply ordering.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Manager's Assistant
Colonial Cafe
Naperville, IL
04.2013 - 03.2020
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Set up dining room to meet hospitality and service standards.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Calculated charges, issued table checks and collected payments from customers.
- Assisted with revenue and profitability improvements, including advertising, sales and human resources initiatives.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
Dental Receptionist
Dental Dreams LLC
Joliet, IL
01.2011 - 01.2013
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
High School Diploma -
Proviso West
Hillside, IL05.2005
Skills
- Office equipment troubleshooting
- Customer relations
- File management
- Employee communication
- Schedule oversight
- Supply restocking
- Training and development
- Staff training and development
- Project management abilities
- Multi-line telephone system operation
- Product and service knowledge
- Accounts receivable
- Billing and collections
- Payment plan management
- Cash handling and reconciliation
- Financial software
Languages
Spanish
Native/ Bilingual
Timeline
Office Assistant II
Joliet Junior College
08.2022 - Current
COVID-19 Contact Tracer/Support Specialist’s
Joliet Junior College Corporate & Community Services
12.2021 - 07.2022
COVID-19 Tester
Visit Healthcare
10.2021 - 12.2021
Manager's Assistant
Colonial Cafe
04.2013 - 03.2020
Dental Receptionist
Dental Dreams LLC
01.2011 - 01.2013
High School Diploma -
Proviso West