OLGA PALA
Lafayette,LA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 9 years. Hardworking Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Office Assistant
Fabian Lugo Md
01.2018 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Medical Receptionist
Fabian Lugo MD
Lafayette, LA
01.2015 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed office bookkeeping with insurance billing and patient payments.
- Answered phone calls and messages for 1-physician Neurology medical facility, scheduling appointments, and handling patient inquiries.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
2
01.1999
Skills
- HIPAA Compliance
- Medical Billing
- Insurance Verification
- Records Management
- Medical Charting
- Medical Office Administration
- Payment Collection
- Appointment Scheduling
- Reminder Calls
- Patient Registration
- Appointment Setting
- Patient Scheduling
- Appointment Management
- Electronic Health Records
- Customer Service
- Multitasking
- Office Management
- Patient Referral
- Collaboration and Teamwork
- Supply Management
- Office Administration
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Fabian Lugo Md
01.2018 - Current
Medical Receptionist
Fabian Lugo MD
01.2015 - Current
High School Diploma -
2
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