Hi, I’m
Olga M Palacios
Fort Worth,TX
Summary
To obtain a job position that will wide my work experience, allowing me to use all my skills and education to their fullest, helping me to benefit from new experiences that will further my education and work goals for the future along with helping the community to grow in a healthier life style. Favorite phrase “When there’s will, there’s way”.
Overview
31
years of professional experience
1
Certificate
1
Language
Work History
Cook Children’s Health Plan
Marketing Representative
03.2023 - Current
Job overview
- Responsible for stablishing partnership with community base organizations, as well as stakeholders throughout the Tarrant and Service Area assigned
- Introduce and educate the community about CCHP
- Responsible for fulfilling a monthly quota of completed application, contacts and presentation
- Require to participate in at least 3 weekly meeting that will contribute to development of the community this includes coalitions, boards alliances planning meetings or activities that further the goal of member services and health equity
- Provide current members with Medicaid renewal assistance as well as potential members with new Medicaid application
- Conduct monthly reminder calls to current members and educating them on the importance on completing Medicaid renewal forms
- Attend a minimum of 6 events in a month including weekend and night event to promote CCHP and educate the community of our services
- Answer questions that prospective patients and existing patients may have in regards to Medicaid, and other services provided by the surrounding communities.
Oak Street Health
Outreach Executive
10.2021 - 03.2023
Job overview
- Responsible for engaging prospective patients to build a lasting professional relationship as well as introducing Oak Street
- Guiding them through the new patient journey with Oak Street with a monthly goal to fullfield
- Work hand in hand with Customer relationship manager on new outreach events
- Deliver the highest level of sales and customer service to both prospects and patients
- Generate leads by attending various events such as health fairs, School meetings, community fundraisers, and more
- In which I program presentation and community meetings
- Maintain consistent communications with prospects to encourage new patient growth in assigned territory
- Capture and record customer information and sales activity data into the customer relationship management (CRM) system and appropriate business system
- Maintain internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, work streams and initiatives
- Resolve any concerns, complaints new prospects and patients may have about OSH by working with prospect to understand their needs and explaining in a diplomatic way clinic protocol
California Hospital Medical Center
Community Health Access Specialist
07.2014 - 02.2021
Job overview
- Responsible for educating and assisting families to enroll in state and local health insurance programs such as Medi-Cal manage care, Medi-Care for Families, Cover –CA AKA Obama Care and other programs as they develop
- Coordinate and establish relationship and maintain linkage with other community organizations, health plans and clinics to promote health care programs in our community
- Conduct enrollment, utilization and retention follow up calls, provide assistance to client experiencing enrollment barriers
- Maintained accurate and timely records, report on statistical information of members enrollment, utilization and retention as required
- Responsible for fulfilling a monthly quota of 80 completed applications and enrollment with less that 3-5 declined
Community Health System Inc.
Patient Service Representative
09.2010 - 07.2014
Job overview
- Responsible for assisting families in enrolling in any state program that they might qualify such as Medi-Cal, Healthy Families, AIM, SFS program provided from our corporation or referring them to Healthy Kids program
- Maintained accurate monthly reports on applications completed such as Medi-Cal for Healthy Families, Fam Pac, PE and Chdp program including our cash patients
- Make follow up calls to patient who are possible candidates for Healthy Families or Medi-Cal
- Maintain linkage with other community organizations and clinics
- Assist the front desk by checking patients in confirming appointment for the following day, set up appointments, prepare chart for next day appointment, making follow up calls on our no shows.
California Hospital Medical Center
Community Health Access Specialist
08.2003 - 09.2010
Job overview
- Responsible for education and assisting families to enroll in state and local health insurance programs such as Medi-Cal manage care, healthy Families, AIM, Healthy Kids and other programs as they develop
- Coordinate and establish relationship and maintain linkage with other community organizations, health plans and clinics to promote health care programs in our community
- Conduct enrollment, utilization and retention follow up calls, did provide assistance to client experiencing enrollment barriers
- Maintained accurate and timely records, report on statistical information of members enrollment, utilization and retention as required
- Responsible for fulfilling a monthly quota of 100 completed applications and enrollment with less that 3-5 declined
Aviation Safeguards
Payroll Manager
08.1993 - 08.2003
Job overview
- Responsible for the supervision of 13 employees
- Manage a daily payroll operation for over 1200 employees
- Responsible for billing and setting up schedule and staff for our clients according to contract hours
- Coordinate and establish relationships with all airlines and their personnel, sustain linkage with current airlines as well with other airlines not in our clientele
- Maintained accurate and timely records of all payroll records, which were kept at audit standards
- Insure all employees were paid their time off according with the Los Angeles Living Wage Ordinance
- Answered an 8 line phone system
- Insured employee’s satisfaction by diplomatically resolving payroll issues and concerns employees might of have
- Supervised two different payroll audits with payroll audits with state contractors and private contract, contiguously receiving an excellent result.
Education
Bell Gardens High SchoolBell Gardens, CA
High School Graduate
University Overview
- English
- Spanish
- Type more than 50 words per minute.
- Manager customer service training
- Customer service training employee level.
- Computer knowledge in Microsoft words and power point.
Skills
- Marketing
- Data-driven decision-making
- Campaign Development
- Audience Engagement
- Business Development
- Sales Presentations
- Partnership Development
Languages
Spanish
Native or Bilingual
Timeline
Marketing Representative
Cook Children’s Health Plan
03.2023 - Current
Outreach Executive
Oak Street Health
10.2021 - 03.2023
Community Health Access Specialist
California Hospital Medical Center
07.2014 - 02.2021
Patient Service Representative
Community Health System Inc.
09.2010 - 07.2014
Community Health Access Specialist
California Hospital Medical Center
08.2003 - 09.2010
Payroll Manager
Aviation Safeguards
08.1993 - 08.2003
Bell Gardens High School
High School Graduate
Certification
- CPR Training
- Application Assistance Navigator
- Case Assistance Navigator
- Safe Baby Sleep
- Poison Prevention Ambassador
- Marketing Trainer - HHSC
Volunteerefforts
- Meals on Wheels (Delivering Meals)
- Hispanic Wellness Fair (Coalition)
- Mission Fort Worth Clinic (Interpreting)
- Good Fellows (Eligibility/ Interpreting)
- Fort Worth Cowboy Santa Program (Bagging and distributing gifts)
- Center of Hope ( Food Pantry / Interpreting)
- Neighbor to Neighbors Food Pantry
- Cook Children’s Safe Kids Tarrant County(Car Seat Checks/Interpreting)
Personal Qualifications
10 years of Management experience with professional organization, manage 13 employees and temporary management on recent jobs. Knowledgable on setting schedule to fulfill contract requirement. Excellent interpersonal communication skills: relate well with customers, executive management personnel, co-workers and people from diverse background. Fluent in English and Spanish. Knowledgeable in all payroll, Human Resource and office occupation. Current Certified Application Assistant (CPP). 20 years of outreach experience as well as experience working alongside various patients and health plans in multiple tasks such as; applying, utilization, reenrolling, advocacy and more.
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