Olga Palmero
Windermere,FL
Summary
Sales/Marketing/Customer Success More than 10 years of experience in call center customer services & relationships face to face with customers and vendors, 16 years working in areas related to marketing services, products, event productions and campaign development, 4 years of experience in Early Childhood Learning.
Overview
24
24
years of professional experience
Work History
Pre-K Assistant Teacher
Rosen JCC
01.2021 - Current
- Developed activities that meet the expected objectives and development of knowledge for the level.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with the lead teacher to implement instructional classes and other duties.
- Fostered strong parent-teacher relationships through regular communication.
- Assisted lead teacher in daily classroom routines, creating a structured learning environment conducive to student growth.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Toddlers Assistant Teacher
Starchild
08.2019 - 12.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted the lead teacher by teaching the contents associated with the level.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept records of student progress for teachers and parents and made notes on behavior, comprehension, and personal growth.
- Established strong parents and family communication and relationships.
General Manager
Speaking Roses Venezuela, C.A.
09.2009 - 06.2018
- Commercialization of the business model nationwide through meetings with people interested in investing
- Developed strategies for market penetration and social media
- Planned and developed campaigns for brand launch
- Subscribed contracts and obligations with vendors, employees and relations with suppliers
- Direct relationships, deals and management claims with customers.
- Developed and implemented strategies to increase sales and profitability.
Marketing Coordinator
Telefonica Venezolana, C.A.
08.2002 - 04.2008
- Participated in the developing campaign for the launch of new products and services with all departments involved: sales, customer service, call centers, executive committee, etc
- Supervision and control of the outsourcing telemarketing group for marketing campaigns
- Distribution of personnel for the different planned campaigns, elaboration of scripts, monitoring, coordination of trainings, attendance control vs monthly payments
- Review of internal and external advertising campaigns
- Management and assistance in negotiations with suppliers and contractors to make strategic alliances
- Coordinated the development of products, services and promotions, managing and supervising the development of tools, internal and external systems necessary for its implementation and proper functioning in all the required areas of the company
- Ensure than the strategies developed by Marketing management were implemented in the area of customer service according to as planned, as well as in the attention systems used, its correct offering and operation
- Evaluation and continuous monitoring of customer needs exist to enhance our services and exceed the levels of satisfaction for new and existing customers
- Reviews in service centers nationwide, call centers and claims management in the search of opportunities for improvement.
VIP Executive Customer Service
Telefonica Venezolana, C.A.
04.2000 - 08.2002
- Priority in informing and offering new company plans and products.
- Managed a portfolio of key accounts, ensuring timely delivery of products and services while exceeding client expectations.
- Personalized attention of the company’s high-value customers providing differentiated and special customer care.
- Coordinated services and appointments based on different customer needs
- Managed calls from these customers, incoming and outgoing calls, to resolve any concerns in the most immediate time possible.
Education
Marketing of services course -
Handling the complaint course -
Project planning & control -
Adult, Child, Infant CPR & AED/Standard First Aid -
Emergency Care & Safety Institute
04.2024
Teacher training for APPLE (Accredited Professional Preschool Learning Environment) -
I
2021
Associate Degree in Marketing and Commercialization -
The University Institute of Marketing
Caracas, Venezuela01.1996
Skills
- Intermediate conversational English
- Fluent in Spanish
- Customer Service experience
- Good communications skills
- Excellent relationships with team members at all organizations levels
- Clerical experience
- Analytical and critical thinking
- Problem solving
- Solid organization skills
- Attention to detail
- Time Management
- Fast learner
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Pre-K Assistant Teacher
Rosen JCC
01.2021 - Current
Toddlers Assistant Teacher
Starchild
08.2019 - 12.2020
General Manager
Speaking Roses Venezuela, C.A.
09.2009 - 06.2018
Marketing Coordinator
Telefonica Venezolana, C.A.
08.2002 - 04.2008
VIP Executive Customer Service
Telefonica Venezolana, C.A.
04.2000 - 08.2002
Marketing of services course -
Handling the complaint course -
Project planning & control -
Adult, Child, Infant CPR & AED/Standard First Aid -
Emergency Care & Safety Institute
Teacher training for APPLE (Accredited Professional Preschool Learning Environment) -
I
Associate Degree in Marketing and Commercialization -
The University Institute of Marketing
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