OLGA PEREZ
Katy,Tx
Summary
Dedicated administrative professional skilled in billing and payment processing. Expertise in managing claims efficiently and communicating with patients to resolve billing inquiries. Committed to maintaining confidentiality and ensuring accurate records for enhanced patient satisfaction.
Overview
17
17
years of professional experience
Work History
Biller and Administrative Assistant
Zap Medical Services Inc.
02.2011 - Current
- Sent meticulous and accurate bills to collect payment from customers according to company protocol.
- Processed credit card payments over the phone, ensuring accurate logging into the system.
- Documented all account activity into electronic medical record system ensuring accuracy of data entry.
- Maintained detailed records of all transactions and communications.
- Addressed billing inquiries and concerns directly with patients, fostering clear communication and resolution.
- Maintained confidentiality on all patient record data.
- Contacted insurance companies to inquire about claim status.
- Resolved denied claims through the appeal process.
- Evaluated and processed payment proposals from patients to facilitate timely account management.
- Processed and monitored invoices, payments, and adjustments to ensure timely payment from insurance companies.
- Provided customer service support by responding promptly to inquiries from patients regarding their bills.
- Ensured that all patient statements were sent out in a timely manner with current balance information included.
- Submitted claims to insurance companies.
- Pull EOBs from server into Rescue Net (billing program)
- Collected, posted and managed patient account payments.
CSR
Charles Foy Insurance Agency
05.2009 - 07.2010
- Managed incoming calls and screened inquiries for efficient client communication
- Processed payments over the phone to ensure timely transactions
- Coordinated with underwriting and followed up on endorsement requests to facilitate policy updates
- Quoted and issued policies
- Followed up on notices of cancellation
- Provided support to agent in daily tasks
- Scanned all docs into for agent
Education
EQUIVALENT TO HIGH SCHOOL DIPLOMA - GED
CASUALTY AND PROPERTY INSURANCE LICENSE -
BILINGUAL(SPANISH) -
Skills
- Billing software
- Payment processing
- Claims management
- EOB documentation
- Invoice processing
- Payment tracking
- Patient information management
- Data entry accuracy
- Confidentiality maintenance
- Patient communication
- Customer service
- Posting charges
Timeline
Biller and Administrative Assistant
Zap Medical Services Inc.
02.2011 - Current
CSR
Charles Foy Insurance Agency
05.2009 - 07.2010