Years of professional experience 19
OLGA PETTY
Washington,DC
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 19 years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
11
11
Work History
Manager/Chick Fil A
Aramark Georgetown University, Aramark
Washington , DC
12.2022 - 06.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
General Manager/Area Trainer
Royal Farms
Brandywine, MD
10.2019 - 12.2022
- Annual Sales Volume: $ 9.5 MM
- Average Unit Volume: $ 3.2 MM
- Average Unit: Food Sales: $ 1.4 MM | Fuel Sales: $ 1.0 MM | Retail Sales: $ .75 MM
- Hired in as General manager, gradually delegated to train and coach the leaders for multiple locations
- Manage Daily Operations of 3 locations – 3 Store Managers, 4 Assistant Managers, 60+ Associates
- Acknowledged as one of the top 3 managers of year within company 167 stores
- Trained leadership to manage employees better – weekly motivational meetings to keep momentum high
- 71% Food Margin v 62% Market Average through proper ordering/ waste/ shrink management
- Fast Food Sales 58% v 40% Company Average by delivering quality product and “personal” service yielding repeat visits
- Labor 3.34% v Target 3.50% by determining peak v non-peak hours and aligning resources to need
- Active management of hiring/ training process daily ensuring right people, right place, right time, right ability (Reason for looking: Recruited by P&A for Wawa; amazing culture, larger/ growing company with solid processes/ standards)
General Manager
Bobby Flay’s Restaurant Arundel
Mills, MD
10.2016 - 10.2019
- Annual Sales Volume: $ 1.5 MM
- Labor 21% v 23% (BOH+FOH) by balancing peak v off-peak hours using sales per man-hour logic
- Food Cost 16.7% v 19.7%; target by managing waste, eliminating errors/ guest complaints
- Favorably impact costs by ensuring proper ordering of raw items and effectively managing/ reducing waste
- Manage Total Operations of Local Restaurant – recruitment/ development of all levels of associates (Reason for leaving: CLOSED due to Remodeling; offered to relocate to NJ/NC region, but elected not to relocate)
Area Manager
Jimmy Johns
Bethesda, MD
08.2015 - 10.2016
- Annual Sales Volume: $ 1.2 MM
- Hired in as Store Manager, promoted to Area General Manager in 5 months
- All day-to-day operations for 2 stores – Rockville and Bethesda – Sales, Service, People, Product, Profit
- Boosted the sales by doing business events, building relations with caterers and hosting catering events
- Food Cost 17.5% v 23% utilizing technology – order management tool extracts data to accurately order/control
- Labor Cost 19% v 26% by allocating hours effectively to support delivery and adjusting based on sales patterns
- Ensuring timely delivery via the trained staff and reducing time to customer table
- Managing and Training Both Staff and potential Store Manager & Assistant Managers
- Training and development of the support staff on both in store procedures and their functions (Reason for leaving: Company with greater financial stability and growth potential)
Store Manager
Pizza
Bethesda, MD
09.2014 - 08.2015
- Annual Sales Volume: $1 MM
- Hired in as Assistant Manager
- Promoted to Store Manager in 2014
- Promoted to Development Manager over 3 locations
- New store doing only $14k per week Sales INCREASED in 30 days to $17.5k and 30 more days to $21.5k
- Won Best New Fast Casual Restaurant in Bethesda for 2015! (Reason for leaving: Company’s management changed and was asked to continue in different location, too far from home)
Manager
Silver Diner
Laurel, MD
08.2012 - 08.2014
- Annual Sales Volume: $ 900K
- Manage 57 Associates in all areas of the store – Coaching, Training, Development
- Guest Satisfaction Index UP from 65% to 85% by checking/ improving hospitality – welcome, greetings, table touches (Reason for leaving: Growth opportunity with a growing, regionally recognized brand)
Education
GED -
ServSafe CertifiedServSafe Instructor & Proctor -
Virginia Western Community College
Roanoke, VASkills
- Recruitment
- Compliance
- New Employee Orientation
- Recruitment Oversight
- Talent Management
- Employee Support
- Employee Motivation
- Revenue Generation
- Operations Management
- Strategic Planning
- Project Management
- Customer Service
- Cross-Functional Collaboration
- Onboarding and Orientation
- Budget Development and Management
- Team Building and Leadership
- Multi-Unit Operations Management
- Records Management
- System Development
- Recordkeeping
- Contract Negotiation
- Policy Enforcement
- Cost reduction strategies
- SAP expertise
- Supply chain distribution
Timeline
Manager/Chick Fil A
Aramark Georgetown University, Aramark
12.2022 - 06.2023
General Manager/Area Trainer
Royal Farms
10.2019 - 12.2022
General Manager
Bobby Flay’s Restaurant Arundel
10.2016 - 10.2019
Area Manager
Jimmy Johns
08.2015 - 10.2016
Store Manager
Pizza
09.2014 - 08.2015
Manager
Silver Diner
08.2012 - 08.2014
GED -
ServSafe CertifiedServSafe Instructor & Proctor -
Virginia Western Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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