Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

OLGA QUINTANA

HIALEAH,Florida

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Family Support Specialist

Early Learning Coalition Of Miami-DadeMonroe
01.2024 - Current
  • Enhanced family well-being by providing comprehensive support services and resources.
  • Assisted families in navigating complex social service systems to access needed supports and benefits.
  • Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
  • Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
  • Ensured compliance with all relevant policies, procedures, and regulations governing family support
  • services by maintaining accurate documentation and staying informed of any changes in legislation.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Collaborated with Providers and Families to insure completion of child enrollment status.
  • Maintained and updated case files.
  • Provided weekly status reports indicating progress status of all prospective clients monitored by the ELC of MIAMI-DADE/MONROE COUNTY.
  • Provided services to children and families in need, based on referrals received from a participating agency.
  • Interviewed the clients to determine eligibility for subsidized child care.
  • Corresponded with various agencies regarding childcare services.


Family Support Specialist

MIAMI DADE COUNTY DEPARTMENT OF HUMAN SERVICES
03.2003 - 06.2013
  • Enhanced family well-being by providing comprehensive support services and resources.
  • Assisted families in navigating complex social service systems to access needed supports and benefits.
  • Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
  • Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
  • Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation and staying informed of any changes in legislation.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Maintained detailed case histories, metrics and reports to meet strict standards.

Education

High School Diploma -

Miami Central Senior High School
Miami, FL
01.1983

Skills

  • Critical thinking
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Community outreach
  • Resource coordination
  • Time management
  • Active listening
  • Decision making
  • Goal setting
  • Conflict resolution
  • Case management
  • Organizational skills
  • Interpersonal skills
  • Training Classes
  • Eligibility Assessments
  • Community Resources
  • Eligibility Requirements
  • Client Interviewing
  • Conducting Interviews
  • File Management
  • Client Documentation
  • Community Referrals

Additional Information

Proficient in Spanish read/write. I would like to add that I have many years of customer service experience, and I am sure that I would be an asset to your company. I am a self-motivated individual who possesses over 30 years of strong interpersonal and bilingual communicational skills. Highly organized and detailed oriented; providing administrative support to management and general staff. Dedicated, focused, and able to prioritize and complete multiple tasks and follow through to achieve project goals. Skilled in Microsoft Window, Excel, Word Power Point Microsoft Outlook and EFS MOD System.

Languages

Spanish
Native or Bilingual

Timeline

Family Support Specialist

Early Learning Coalition Of Miami-DadeMonroe
01.2024 - Current

Family Support Specialist

MIAMI DADE COUNTY DEPARTMENT OF HUMAN SERVICES
03.2003 - 06.2013

High School Diploma -

Miami Central Senior High School
OLGA QUINTANA