Olga Ramirez
Radisson Normandie Hotel
Apopka,FL
1
Language
1993
years of professional experience
Adaptable professional with a background in customer service and team dynamics. Known for exceptional communication and organizational skills, contributing to improved service quality and team collaboration.
Work History
Courier Driver
- Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Communicated with dispatch and customers for accurate delivery information.
- Delivered packages to customer doorsteps and business offices.
Senior Customer Service Agent
29 Years 10 Months- Resolved customer inquiries through effective communication and problem solving techniques.
- Trained new team members on standard operating procedures and best practices.
- Managed escalated customer issues, ensuring timely resolution and satisfaction.
- Implemented process improvements, enhancing operational efficiency and service quality.
Hotel Front Desk Clerk
- Provided exceptional customer service, resolving guest inquiries and concerns promptly.
- Managed check in and check out processes efficiently, ensuring smooth guest experiences.
- Processed reservations using hotel management software, maintaining accurate records.
- Assisted with billing and payment transactions, ensuring accuracy in financial handling.
- Trained new staff on front desk procedures and customer service standards.
- Collected room deposits, fees, and payments.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Personnel Technician
- Resolution of interpersonal issues within teams.
- Organized and assessed seminars to enhance employee skills.
- Drove efforts to resolve interpersonal conflicts, promoting a positive team culture.
- Strategically planned and evaluated seminars. Advanced communication proficiency by working directly with supervisors. Resolved interpersonal challenges.
Treasury Department
4 Years 1 Month- Self motivated, with a strong sense of personal responsibility.
- Worked effectively in fast paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Bachelor of Arts - Business Administration
Skills
Problem solving
Time management
Attention to detail
Multitasking Abilities
Reliability
Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Senior Customer Service Agent
FedEx Express
10.1996 - 2002Read More
Treasury Department
Radisson Normandie Hotel
05.1986 - 06.1990Read More
Courier Driver
FedEx Express
2002 - 2023Read More
Hotel Front Desk Clerk
Radisson Normandie Hotel
1992 - 1996Read More
Personnel Technician
Radisson Normandie Hotel
1990 - 09.1992Read More
University of Sacred Heart
Bachelor of Arts from Business Administration
Read More