Olga Lopez
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Operations Assistant
Petro Valve Inc
11.2022 - 02.2024
- Provided administrative support to the Operations Manager by preparing reports, documents.
- Oversaw expense, report and support documentation filing systems.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Scanned documents into electronic filing systems.
- Tracked parcels using online tracking systems provided by couriers or freight companies.
- Received, sorted and organized incoming letters and packages.
- Assisted accounting with discrepancies between invoices, purchase orders, packing slips.
- Received payments from customers via check and credit cards to pay company invoices.
- Managed, deposit online banking.
OS&D Clerk Claims Prevention
AAA Cooper Transportation
07.2022 - 10.2022
- Claims Prevention
- Investing shipments
- Answering emails and calls to assist both drivers and customers
- Researching lost shipments
- Billing and scanning bills of ladings
- Conducted inventory checks and resolved discrepancies.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Worked with team members to improve process integration and flow.
OS&D Clerk Claims Prevention
South Eastern Freights Lines
02.2015 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted inventory checks and resolved discrepancies.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Managed paperwork and necessary information required for client shipments.
- Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Obtained required documentation to process shipments and support movement.
- Prepared documentation to track and report on damaged or missing items.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Scheduled and confirmed appointments.
- Trained newly hired top talent to fill key positions and maximize productivity.
Insurance Agency Manager
Pronto Insurance Company
05.2014 - 03.2015
- Contacted new and existing customers to outline benefits of products.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Upsold products to policyholders and potential new clients.
- Exceeded company sales goals for new policies.
- Analyzed customer needs and provided best options, upselling products and services.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Wrote policies, finalized documents and filed paperwork.
- Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
- Developed strong relationships with underwriters and carriers to negotiate better coverage options for clients.
- Implemented comprehensive risk management strategies for clients, minimizing potential losses from unforeseen events.
- Increased agency revenue by implementing effective sales strategies and training programs for staff.
Front Desk Clerk
Tidwell Super Cleaners
06.2008 - 05.2012
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Handled payment processing and provided customers with receipts and proper bills and charge.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
Education
High School Diploma -
Sam Houston High School
Houston, Tx06.1999
Skills
- Verbal and Written Communication
- Administrative Support
- Professional and Friendly
- Work Delegation and Tracking
- Problem Solving
- Customer Service
- Work Task Prioritization
- Complaint Resolution
- Positive Attitude
- Attention to Detail
- Customer Support
- MS Office
Timeline
Operations Assistant
Petro Valve Inc
11.2022 - 02.2024
OS&D Clerk Claims Prevention
AAA Cooper Transportation
07.2022 - 10.2022
OS&D Clerk Claims Prevention
South Eastern Freights Lines
02.2015 - 07.2022
Insurance Agency Manager
Pronto Insurance Company
05.2014 - 03.2015
Front Desk Clerk
Tidwell Super Cleaners
06.2008 - 05.2012
High School Diploma -
Sam Houston High School
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