Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olga Reddick

Kissimmee,FL

Overview

25
25
years of professional experience

Work History

Process Assistant

Amazon Air
Lakeland, FL
07.2021 - Current
  • Assisted in the development of efficient and effective process protocols.
  • Monitored process performance to ensure compliance with established standards.
  • Identified areas for improvement and recommended solutions to optimize processes.
  • Provided support to team members in resolving process-related issues.
  • Communicated regularly with team members regarding their specific needs related to workflow and processes.
  • Identified potential risks associated with proposed changes or implementations of processes.
  • Assisted in developing strategies for streamlining operations through initiatives.

Office Manager's Assistant

Cjs Powersport Garage
Winter Haven, FL
01.2015 - Current
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Assisted in scheduling, rescheduling, and canceling appointments.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Maintained accurate records.
  • Created purchase orders for suppliers based on customer requirements.
  • Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
  • Generated reports on order history and inventory levels as requested by management team.
  • Managed resources across multiple projects to maximize efficiency and effectiveness.
  • Identified potential areas of conflict between departments or teams.

Specialist

Macy's Department Store
Winter Haven, FL
01.2012 - 05.2018
  • Developed and implemented specialized procedures for customer service operations.
  • Collaborated with marketing teams to develop promotional campaigns.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Medical Records Clerk

Bond Clinic
Winter Haven, FL
02.2000 - 02.2014
  • Reviewed patient charts for accuracy and completeness.
  • Processed incoming medical records requests.
  • Maintained a secure filing system for confidential documents.
  • Scanned paper records into digital format.
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Updated patient files with new medical information as needed.
  • Conducted periodic audits of physical documentation versus electronic health records.

Education

Associate of Applied Science - Criminal Justice

Everest University
Lakeland, FL
07-2006

High School Diploma -

Winter Haven High School
Winter Haven, FL
05-1999

Skills

  • Management support
  • Attendance tracking
  • Process documentation
  • Workflow management
  • Scheduling coordination
  • Performance monitoring

Languages

Spanish
Professional

Timeline

Process Assistant

Amazon Air
07.2021 - Current

Office Manager's Assistant

Cjs Powersport Garage
01.2015 - Current

Specialist

Macy's Department Store
01.2012 - 05.2018

Medical Records Clerk

Bond Clinic
02.2000 - 02.2014

Associate of Applied Science - Criminal Justice

Everest University

High School Diploma -

Winter Haven High School

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Olga Reddick