Olga Reddick
Kissimmee,FL
Overview
25
25
years of professional experience
Work History
Process Assistant
Amazon Air
Lakeland, FL
07.2021 - Current
- Assisted in the development of efficient and effective process protocols.
- Monitored process performance to ensure compliance with established standards.
- Identified areas for improvement and recommended solutions to optimize processes.
- Provided support to team members in resolving process-related issues.
- Communicated regularly with team members regarding their specific needs related to workflow and processes.
- Identified potential risks associated with proposed changes or implementations of processes.
- Assisted in developing strategies for streamlining operations through initiatives.
Office Manager's Assistant
Cjs Powersport Garage
Winter Haven, FL
01.2015 - Current
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted in scheduling, rescheduling, and canceling appointments.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records.
- Created purchase orders for suppliers based on customer requirements.
- Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
- Generated reports on order history and inventory levels as requested by management team.
- Managed resources across multiple projects to maximize efficiency and effectiveness.
- Identified potential areas of conflict between departments or teams.
Specialist
Macy's Department Store
Winter Haven, FL
01.2012 - 05.2018
- Developed and implemented specialized procedures for customer service operations.
- Collaborated with marketing teams to develop promotional campaigns.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Medical Records Clerk
Bond Clinic
Winter Haven, FL
02.2000 - 02.2014
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Scanned paper records into digital format.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Updated patient files with new medical information as needed.
- Conducted periodic audits of physical documentation versus electronic health records.
Education
Associate of Applied Science - Criminal Justice
Everest University
Lakeland, FL07-2006
High School Diploma -
Winter Haven High School
Winter Haven, FL05-1999
Skills
- Management support
- Attendance tracking
- Process documentation
- Workflow management
- Scheduling coordination
- Performance monitoring
Languages
Spanish
Professional
Timeline
Process Assistant
Amazon Air
07.2021 - Current
Office Manager's Assistant
Cjs Powersport Garage
01.2015 - Current
Specialist
Macy's Department Store
01.2012 - 05.2018
Medical Records Clerk
Bond Clinic
02.2000 - 02.2014
Associate of Applied Science - Criminal Justice
Everest University
High School Diploma -
Winter Haven High School