Olga Rivera
Jarrell,TX
Summary
Driven Chipotle team member who excelled in customer service and problem-solving, boosting overall productivity through targeted strategies. Demonstrated exceptional teamwork and collaboration, enhancing team success and customer satisfaction. Skilled in facility cleaning and maintaining workplace safety, consistently exceeded performance goals by prioritizing tasks and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Chipotle Team Member
Chipotle
03.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified all merchandise was properly priced and labeled.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
Education
Diploma - Criminal Justice
Lanier
Austin Texas 05.1998
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cleaning
- Workplace Safety
- Safety understanding
- Product Knowledge
- Order Preparation
- Facility Cleaning
- Area and Facility Cleaning
- Fluent in Language
- Equipment Maintenance
Timeline
Chipotle Team Member
Chipotle
03.2021 - Current
Diploma - Criminal Justice
Lanier
Similar Profiles
Joel MoralesJoel Morales
Kitchen Manager at ChipotleKitchen Manager at Chipotle
ANAIS GUERREROANAIS GUERRERO
Crew Member / Cashier at ChipotleCrew Member / Cashier at Chipotle
Kayla HowellKayla Howell
Cashier at ChipotleCashier at Chipotle
Jackson FifieldJackson Fifield
Crew Member at ChipotleCrew Member at Chipotle
Richard HerreraRichard Herrera
Foreman at Prism ElectricForeman at Prism Electric