Olga Robles
Milwaukee,WI
Summary
Results Oriented - Proven Record of Quality and Dependability - Innovative Problem Solver Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
16
16
years of professional experience
Work History
Upgrade Coordinator
Baxter International Inc.
07.2018 - Current
- Managing and coordinating upgrade projects with high degree of accuracy.
- Gathered information from customers and sales to analyze, interpret and address needs.
- Document equipment changes in SAP.
- Run reports, evaluate the need.
- Assist international and domestic customers with pre-sale upgrades.
- Assist Project Managers with new sales projects.
- Assist Field Service Engineers with software for upgrade projects (based on the MIS-18).
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Sales Order Coordinator
Mortara Instrument
11.2008 - 07.2018
- Responsible for providing customer service, support to the sales and marketing groups, quotes, and order entry of all equipment and supply orders.
- Coordinated with US Salesforce to generate accurate quotes for customers in a timely manner.
- Entered customer orders into ERP system.
- Estimated delivery dates based on production guidelines.
- Set up new customers and bill to addresses as necessary.
- Provided technical advice on products.
- Filed all relevant sales order and transfer order communication and paperwork electronically.
- Maintained demonstration equipment inventory.
- Coordinated and organized sales meetings, exhibition shows, and training.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Maintained up-to-date knowledge of products and services offered to customers.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Sales Service Representative
Cintas
10.2007 - 11.2008
- Coordinated weekly assigned route and communicated with client and service information to Account Manager.
- Managed inventory of clients.
- Delivered and picked up uniforms, shop towels, chemical cleaning products, and other rental products.
- Built rapport with key decision makers, ensured quality standards, and proactively solved customer concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Associate of Arts -
Milwaukee Area Technical College
MilwaukeeSkills
- Spanish
- Problem Solving
- SAP ERP
- Syteline ERP
- Microsoft Office
- 15-year experience in Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Upgrade Coordinator
Baxter International Inc.
07.2018 - Current
Sales Order Coordinator
Mortara Instrument
11.2008 - 07.2018
Sales Service Representative
Cintas
10.2007 - 11.2008
Associate of Arts -
Milwaukee Area Technical College
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