Olga Rodriguez
Albuquerque,NM
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Mvd Agent
Taxation And Revenue State Of New Mexico
02.2019 - Current
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Established strong customer relationships, building recommendations and loyalty.
- Provide customers with the proper tools and information to complete their transactions properly and processionally.
- Provide costumers with a great experience when visiting the office.
- Accompany drivers on road test as well as scheduling their road test and testing.
- Issue licenses for Class A,B,D and E.
- Review all documents related to the transaction in order to meet with the States regulations.
- Vin inspector of all out of State vehicles and vessels.
- Manage customers payments.
Temporary Mvd Agent
APS
04.2018 - 02.2019
- Provide great customer service as well as accurate and professional work.
- Conduct diving test for future and current drivers.
- Ensure the customers are well informed of all proper documentation to be provided in order to finalize their transaction on a timely manner.
Table Games Floor Supervisor
Santa Clara Pueblo
01.2015 - 05.2018
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Trained, supervised and evaluated workers.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Performed paperwork required for monetary transactions.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Table Games Floor Supervisor
Buffalo Thunder Casino
06.2008 - 12.2013
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Established and maintained banks and table bet limits for each supervised game.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
Table Games Manager
Ohkay Casino Resort Hotel
10.1997 - 04.2008
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Organized Black jack tournaments and craps tournaments every week.
- Monitored gaming operations continuously to check on dealers and players.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Identified and removed players suspected of cheating in cards or other games.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interviewed, hired and trained new gambling floor workers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
Education
High School Diploma -
Petra Mercado Bougart
Humacao,PR05.1989
Skills
- Leadership and loyalty
- Strong Communication Abilities
- Great customer service and relations
Timeline
Mvd Agent
Taxation And Revenue State Of New Mexico
02.2019 - Current
Temporary Mvd Agent
APS
04.2018 - 02.2019
Table Games Floor Supervisor
Santa Clara Pueblo
01.2015 - 05.2018
Table Games Floor Supervisor
Buffalo Thunder Casino
06.2008 - 12.2013
Table Games Manager
Ohkay Casino Resort Hotel
10.1997 - 04.2008
High School Diploma -
Petra Mercado Bougart
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