Olga Rodriguez
Mcallen,TX
Summary
Seeking an entry level position in your organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Child Protective Services Investigator
Department Of Family Protective Services
08.2021 - Current
- Responds promptly to crisis situations that involve children who may be in an abusive or neglectful situation, and these situations can occasionally be dangerous.
- Determines whether abuse or neglect occurred by conducting forensic investigations of reports of abuse or neglect to children and by conducting assessments to ascertain the current or future risk of harm to children.
- Conducts an assessment of the indicators of harm in children to ascertain whether they are indicative of neglect or abuse. Child fatality and severe injuries may be involved.
- Interviews individuals involved in the case, including the parents, caregivers, individual who reported the concern, family members, and other individuals who are familiarized with the family situation. This may involve health care providers, educators, law enforcement, and others.
- Evaluates the level of child safety and implements suitable measures to protect the child. This could involve the removal of a child from their family
- Discusses topics that families may regard as confidential and private, including parenting decisions and actions, sexual abuse, income, money management, and personal relationships, in a transparent and objective manner.
- Determines the necessary steps to mitigate or eliminate an immediate threat to the safety of a child. This may involve collaborating with families to identify family members who can help ensure the child's safety, testifying in court to request emergency protective services, placing children in substitute care, or referring the family to immediate crisis intervention therapy or other community resources.
- Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner
- Gathers family and kinship information to assist with placement in DFPS custody. Participates in an on-call rotation to respond to abuse/neglect after hours, including weekends.
- Establishes and sustains productive partnerships with the community, medical professionals, legal resources, judicial officials, and law enforcement officials.
- Works under frequent deadlines, which necessitate task prioritization and the capacity to work flexible hours
- Maintains a balance of neutrality and empathy for families living in difficult, crisis situations.
- Attends and participates in training, meetings, and staffing sessions. Other duties are assigned and performed as needed to keep the unit efficient.
- Encourages and exhibits appropriate respect for cultural diversity and competence among coworkers and all work-related contacts. Attends work on a regular basis in accordance with the agency's leave policy.
Checker
HEB
10.2012 - 03.2022
- Performing consumer transactions for goods and services with integrity and reliability, while delivering exceptional customer service.
- Collecting cash, check, or charge payments from customers and providing change for cash transactions.
- Monitoring and mitigating potential front-end shrink, as well as answering product-related inquiries from customers.
Customer Service Representative II - Emergency Com
LRGVDC
03.2021 - 07.2021
- Engaging in routine customer service tasks at the journey level. Work that entails the receipt and response to public inquiries for information and/or state services, as well as that which involves providing external customer service support.
- Working under moderate supervision, with limited latitude for the use of initiative and independent judgment
- Efficiently and accurately providing technical assistance within the 9-1-1 program. Providing support for emergency communications and public education
- Maintaining the 9-1-1 MSAG database, assist in mapping applications, and contacts public to verify physical address information
- Performing general clerical tasks, such as entering information into databases and processing letters to customers.
- Maintaining the 9-1-1 MSAG, addressing databases and spreadsheets
- Participating in workshops, seminars, conferences, and meetings both globally and locally as necessary and approved.
- Exhibiting the capacity to acquire knowledge of GIS applications. editing and operating GIS software and data
Emergency Communications Specialist
McAllen Police Department
03.2020 - 12.2020
- Responds to all incoming telephone communications, including call for emergency and non-emergency police and fire services, emergency ambulances, 911 calls, information, and after-hours calls for departments within the City.
- Evaluates and prioritizes contacts, establishes the necessary actions, and specifies the conditions and timeframes that must be met to ensure the safety and efficacy of the service.
- Ensures that each contact is directed to the appropriate source of assistance based on the specific type of call. Maintains unit status information for all units assigned to these frequencies and monitors multiple radio frequencies simultaneously.
- Efficiently determines and dispatches field response units while transmitting precise information over radio communications to ensure prompt and effective service. Handles and sends out after-hours calls for several departments within the City.
- Monitors audio and video, equipment to jail section and other areas of the building for security purposes
- Monitors the radio/telephone recording equipment, 911 PSAP (Public Safety Answering Point), land, mobile, radio communications systems, computer network devices, jail security monitors, building fire alarms systems, printers and emergency back-up equipment
- Monitors and makes appropriate notifications of activities requiring Emergency management intervention
- Prints and checks activity summaries for all patrol and fire shift
- Maintains up to date information for the safety of emergency personnel as well as the community at large
- Performs transactions through telecommunications networks including TLETS and NLETS, requiring specific control and security
- Controls entry, update, confirmation, and clearance of information in TCIC, NCIC, Regional and various other data bases requiring specific coding and criteria, critical accuracy standards, and incident dictated time mandates
- Maintains and controls access to files including entry support documents, business, emergency call-out and pager files, crime stoppers calls, personnel rosters, and other special units that utilized in certain situations
- Works according to schedule requirements including verifying shifts, day off, and call-out demands
- Responsible for communicating with city department head in the event of a natural disaster or emergency to ensure that all agencies involved are kept up to date on incoming information
- Must learn certain aspects of law enforcement/firefighting concepts and be able to successfully pass all testing required through TCLEOSE mandates for certification
- Responsible for attending all training required by the Sgt
- Of Communications and pass all aspects of tests provided
- Provides training and assistance for incoming trainees, monitors their work product on a daily basis
- Performs any assignment as assigned or directed by a supervisor.
Education
Master of Science - Criminal Justice
Texas A&M International University
Laredo, TX12.2020
Bachelor of Science - Biology
University of Texas Rio Grande Valley
Edinburg, Texas12.2015
No Degree - Biology
South Texas College
Mcallen, TX08.2010
High School Diploma -
McAllen Memorial High School
Mcallen, TX06.2009
Skills
- Case Management
- Courtroom Testimony
- Child Interviewing
- Interviewing Parents
- Teamwork and Cooperation
- Writing and verbal communication
- Case Documentation
- Client engagement and assistance
- Information Gathering
- Safety Planning
- De-Escalation Techniques
- Abuse and Neglect Investigation
- Home visits
Certification
- Telecommunications Operator License
- Criminal Justice Information System Security Awareness Training Certificate
- TCIC/TLETS Training Certificate
Extracurricular Activities
Biology Club 2009-2010 Spanish Club 2009-2010 Participated as a volunteer at the HESTEC community event at UTRGV 2015-2016. Participated as a volunteer at the Shah Eye Center community event held at the McAllen Convention Center 2018.
Languages
Spanish
Native or Bilingual
Timeline
Child Protective Services Investigator
Department Of Family Protective Services
08.2021 - Current
Customer Service Representative II - Emergency Com
LRGVDC
03.2021 - 07.2021
Emergency Communications Specialist
McAllen Police Department
03.2020 - 12.2020
Checker
HEB
10.2012 - 03.2022
Master of Science - Criminal Justice
Texas A&M International University
Bachelor of Science - Biology
University of Texas Rio Grande Valley
No Degree - Biology
South Texas College
High School Diploma -
McAllen Memorial High School
- Telecommunications Operator License
- Criminal Justice Information System Security Awareness Training Certificate
- TCIC/TLETS Training Certificate
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