Olga Roman
Clermont,FL
Summary
Very dinamic and professional with a proven track record. Adept at fostering strong relationships and enhancing team collaboration. Committed to implementing company’s policies that drive efficiency and improve employees and customers satisfaction. Recognized for attention to detail and a proactive approach to problem-solving.
Overview
25
25
years of professional experience
Work History
Teacher’s Assistant- ESOL
Round Lake Charter School
08.2021 - 05.2024
- Supported classroom activities, tutoring and reviewing work.
- Helped with tests and provided constructive feedback to students based on results.
- Provided one-on-one and small group tutoring to enhance learning.
- Worked with teachers to optimize learning plans based on students tests, grades and evaluations.
- Shared important information with students concerning upcoming assignments and tests.
Customer Service Representative
Westgate Resorts/ CFI
10.2012 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customers complaints with empathy, resulting in increased loyalty and repeated business.
- Handled escalated calls effectively by finding satisfactory resolutions for both customers and company alike.
- Developed strong product knowledge to provide informed recommendations based on customer’s needs.
- Interacted with co-workers from many different departments to expedite solutions for customers issues.
- Educated customers about billing, reservations, exchanges, company policies and procedures.
- Maintained detailed records of all customers interactions and transactions, ensuring accurate follow-ups.
Human Resources Coordinator
MultiStaffing
09.2006 - 06.2010
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Led recruitment efforts to attract top talent in a competitive job market.
- Instructed senior leaders on appropriate employee corrective steps.
- Liaised between multiple business divisions to improve communications.
Sales Representative
Westgate Resorts
02.1999 - 05.2005
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Hotelier
Universidade Estacio De Sa
Rio De Janeiro, BrazilEducation
Universidade Do Rio De Janeiro
Rio De Janeiro, BrazilSkills
- Self-motivated with a strong sense of personal responsibility
- Work well in a team setting
- Very detail oriented
- Data entry
- Background checks
- Passionate about learning and committed to continual improvement
- Strong organizational and time management skills
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teacher’s Assistant- ESOL
Round Lake Charter School
08.2021 - 05.2024
Customer Service Representative
Westgate Resorts/ CFI
10.2012 - 03.2020
Human Resources Coordinator
MultiStaffing
09.2006 - 06.2010
Sales Representative
Westgate Resorts
02.1999 - 05.2005
Hotelier
Universidade Estacio De Sa
Education
Universidade Do Rio De Janeiro
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