Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olga Romanenko

Brooklyn,NY

Summary

Experienced professional with strong leadership and relationship-building skills, 10+ years experience in a high volume, fine dinning restaurants as a server, banquet server, bartender. NYC Food Protection Certificate, TIPS Certificate, Bartender Certificate holder, had multiple wine trainings. Passion for food & spirits. Impeccable service standards and attention to detail. Clean work habits. Resourceful and well-organized. Personable, outgoing, energetic team player with a positive attitude. Able to work effectively under pressure and multi-task. Experience with Micros, Aloha POS

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Fresco By Scotto Restaurant
10.2021 - 03.2024
    • Take accurate food and beverage orders, providing recommendations when requested, and ensuring timely delivery of orders to guests.
    • Demonstrate expert knowledge of menu items, ingredients, and preparation methods to address guest inquiries and accommodate dietary restrictions.
    • Effectively manage multiple tables, ensuring prompt service and attention to detail during peak dining hours.
    • Collaborate with kitchen staff and management to ensure seamless communication and coordination of orders.
    • Upsell additional menu items, beverages, after dinner drinks and desserts to enhance guest satisfaction and increase revenue.
    • Maintain cleanliness and organization of workstations, dining areas, and service areas in accordance with health and safety standards.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Train and mentor new servers, providing guidance on best practices for delivering exceptional service and maximizing guest satisfaction.
    • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
    • Participated in menu tastings and wine trainings to develop expert knowledge of offerings, enabling informed recommendations for VIP patrons.
    • Maintained proper dining environment for VIP guests, ensuring their comfort and enjoyment.

Server, Bartender

Cipriani
05.2018 - 08.2021
  • Provide extensive information about menu items, took down special restrictions and always suggest upsell items like appetizers.
  • Offer enthusiastic and personable service to all customers.
  • Handle large party banquets for 40+ people.
  • Ensure that elements of a venue is ready before guests arrive, including the dining tables, bar, food, and beverages
  • Coordinate function details with the manager and kitchen staff.
  • Monitor the activities of workers and guests and responded to questions, complaints, or comments and resolved all issues to guests' satisfaction.
  • Check wine inventories.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Server

Mari Vanna
10.2015 - 04.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.


Server

Chateau De Capitaine
11.2013 - 09.2015
  • Knowledgeable about the restaurants' menus, food and beverage items and other products.
  • Highly skill in delivering outstanding service by greeting and serving customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Proactively preparing for large parties and reservations, anticipating planning and staffing need.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Montauk Yacht Club
04.2011 - 10.2013
  • Greet guests in a pleasant and courteous manner.
  • Obtain food orders and deliver them as per restaurant presentation standards.
  • Buss, clean and set tables in a quiet and efficient manner.
  • Support other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.

Education

Bachelor of Science - Architecture

Kiev National University of Const And Architecture
Kyiv, Ukraine
2012

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Daily specials memorization
  • Wine service
  • Food and Beverage Upselling
  • High-volume dining

Certification

  • NYC Food Protection Certificate
  • TIPS Certificate
  • New York Bartending School Certificate 2016

Timeline

Server

Fresco By Scotto Restaurant
10.2021 - 03.2024

Server, Bartender

Cipriani
05.2018 - 08.2021

Server

Mari Vanna
10.2015 - 04.2018

Server

Chateau De Capitaine
11.2013 - 09.2015

Server

Montauk Yacht Club
04.2011 - 10.2013

Bachelor of Science - Architecture

Kiev National University of Const And Architecture

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Olga Romanenko