Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Olga Saenz

Albuquerque

Summary

Skilled dental front office receptionist with solid experience in managing patient appointments, handling billing and insurance claims, and maintaining patient records. Known for providing top-notch customer service, demonstrating strong communication skills, and having a thorough understanding of dental office operations. Proved to be an integral team member by enhancing office efficiency and improving the overall patient experience in previous roles.

Overview

22
22
years of professional experience

Work History

Dental Front Office Receptionist

Kirk L. Kiracofe, DDS
Albuquerque
03.2012 - Current
  • Greeted patients and managed appointment scheduling for efficient office flow.
  • Handled patient records using dental management software for accurate documentation.
  • Processed insurance claims and verified patient benefits to streamline billing procedures.
  • Coordinated communication between patients and dental staff to ensure clarity.
  • Assisted with patient check-in and check-out procedures for seamless visits.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Performed basic bookkeeping tasks such as balancing cash drawers and preparing bank deposits.
  • Resolved billing issues with insurance companies in a timely manner.
  • Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.

Dental Office Receptionist

Perfect Teeth
Albuquerque
02.2004 - 03.2012
  • Managed patient scheduling and appointment confirmations efficiently.
  • Processed insurance claims and verified patient eligibility accurately.
  • Maintained organized patient records and updated information regularly.
  • Operated dental office software for scheduling and billing tasks proficiently.
  • Prepared treatment rooms and ensured cleanliness before procedures began.
  • Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Scheduled appointments and managed the office calendar to ensure efficient use of time.
  • Answered questions regarding dental procedures and recommended treatments based on individual needs.
  • Followed up with patients after their appointment via phone call or mailings to confirm satisfaction.

Education

High School Diploma -

Center High School
Center, CO
05-1995

Skills

  • Patient scheduling
  • Insurance verification
  • Billing resolution
  • Customer relationship management
  • Appointment coordination
  • Record maintenance
  • Friendly and outgoing
  • Front office management
  • Phone and email etiquette

Languages

Spanish
Professional

References

References available upon request.

Timeline

Dental Front Office Receptionist

Kirk L. Kiracofe, DDS
03.2012 - Current

Dental Office Receptionist

Perfect Teeth
02.2004 - 03.2012

High School Diploma -

Center High School

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