Olga Sautter
Uncasville,CT
Summary
Accomplished Intake Coordinator and Administrative Professional committed to enhanced patient satisfaction and streamlining the intake process through meticulous insurance verification and exceptional interpersonal skills. Highly reliable and ethical support specialist blending advanced organizational, technical, and business credentials.
Deeply committed to outstanding customer service and regulatory compliance. Optimizes productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Comprehensive Psychiatric Care
07.2019 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
Education
High School Diploma -
Montville High School
Oakdale, CT05.1991
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment and Patient Scheduling
- Strict adherence to HIPPA and Quality Assurance
- Cross-cultural sensitivity
- Outstanding Customer Service
- Multitasking and Organization
- Proficient in required technology
- Excellent interpersonal skills
- Self-motivated with attention to detail
- Workflow Optimization
Timeline
Intake Coordinator
Comprehensive Psychiatric Care
07.2019 - Current
High School Diploma -
Montville High School
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