Olga Smith
Fairfield,CA
Summary
Retail Sr. Trainer with proven success in developing training programs and facilitating workshops. Expertise in mentoring employees to improve performance and engagement. Strong communication skills enhance learning experiences and adaptability in diverse environments.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Retail Sr. Trainer
Verizon Wireless
Walnut Creek, California
05.2011 - 11.2025
- Developed training programs tailored to diverse employee skill levels.
- Facilitated workshops on effective communication and teamwork strategies.
- Assessed training needs through surveys and performance evaluations.
- Collaborated with management to align training initiatives with business goals.
- Mentored junior trainers to enhance instructional techniques and delivery effectiveness.
- Implemented feedback mechanisms, refining training content and delivery methods.
- Created engaging instructional materials using multimedia tools for enhanced learning experiences.
- Evaluated training effectiveness through participant feedback and follow-up assessments.
Retail General Manager
Verizon Wireless
Fairfield
08.2006 - 05.2011
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Developed and enforced store policies to improve customer service experiences.
- Trained team members on product knowledge and effective sales techniques.
- Oversaw inventory management, including regular ordering and restocking processes.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Coordinated promotional events to enhance customer engagement and increase foot traffic.
- Cultivated positive team culture through effective communication and conflict resolution.
- Supervised receiving, stocking, merchandising, and display maintenance tasks.
Assistant Retail Store Manager
Verizon Wireless
Antioch, California
10.2004 - 08.2006
- Executed daily retail operations while managing staff scheduling efficiently.
- Trained new employees in sales techniques and customer service standards.
- Supported inventory management by tracking stock levels and replenishing supplies.
- Implemented visual merchandising strategies to optimize product displays and layouts.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with management team to execute promotional campaigns effectively.
- Monitored sales performance, identifying opportunities for improvement.
- Maintained a clean, organized store environment to enhance customer experience.
Retail Sales Specialist
Verizon Wireless
Walnut Creek, California
03.2004 - 10.2004
- Guided customers in product selection and service inquiries to boost satisfaction.
- Demonstrated wireless products and services to improve customer comprehension.
- Accurately processed sales transactions using point-of-sale systems.
Education
Associate of Science -
Hearld College
San Francisco, CA07-2000
Skills
- Training program development
- Workshop facilitation
- Assessment strategies
- Instructional design
- Employee mentoring
- Customer relationship management
- Team collaboration
- Inventory management
- Effective communication
- Adaptability to change
- Time management
- Train-the-trainer programs
- Employee onboarding
Certification
Fierce Communication /2010
Accomplishments
1% top Performer - Presidents Cabinets
Timeline
Retail Sr. Trainer
Verizon Wireless
05.2011 - 11.2025
Retail General Manager
Verizon Wireless
08.2006 - 05.2011
Assistant Retail Store Manager
Verizon Wireless
10.2004 - 08.2006
Retail Sales Specialist
Verizon Wireless
03.2004 - 10.2004
Associate of Science -
Hearld College