Olga Sycheva

Organization for Attracting and Supporting Corporate Clients (350 companies):

• Search for new clients (requesting recommendations, cold calling through databases like Spark, 2GIS, for fair business), working with existing clients (warm calling) with a daily call plan of 25-30 calls.
• Consultation on the full range of banking products (loans, foreign trade, payroll projects, acquiring, cash management, banking guarantees, trade acquiring, internet acquiring, leasing, Alpha Cash).
• Collection of documents for obtaining banking products.
• Client development, upselling of services.
• Achievement of target indicators.
• Mentorship and training of managers.

Work Results:

• Achieved and exceeded set goals for sales plans on all positions, attracting new clients (10-12 per month), including 3-4 clients from cold outreach. Repeatedly recognized as the best manager.
• Formed a pool of loyal clients willing to recommend the bank and me as a manager, established collaborative relationships.
• Performed the duties of the head of the business service department for 2 months (3 sales offices), ensured the fulfillment of target tasks in challenging conditions of staff shortage."

Customer Relationship Manager Servicing corporate clients (150 companies):

• Conducting negotiations for contract renewals.
• Upselling additional services and 1C software products.
• Maintaining collaboration relationships.

Work Results:

• Improved collaboration relationships with clients, strengthened client loyalty to the company.
• Achieved target indicators for customer retention and contract renewal."

Organization for Attracting and Supporting Corporate Clients (Front office):

• Consultation on the range of banking products (loans, payroll projects, cash management);
• Collection of documents for obtaining banking products;
• Client development, upselling of services;
• Maintenance of clients' bank accounts;
• Preparation of references and statements. Achievement of target indicators.

Work Results:

Achieved set goals.

Operational and cashier services for individuals:

• Execution of transactions on accounts in rubles and foreign currency;
• Conducting currency exchange operations;
• Acceptance of payments;
• Preparation of daily documents.

Work Results:

Achieved set goals