Olga Taylor
Belleview
Summary
Dynamic Licensed Practical Nurse with proven expertise at ShiftMed in medication administration and direct patient care. Enhanced patient outcomes through effective collaboration with healthcare teams and vigilant monitoring of vital signs. Recognized for resolving conflicts in high-pressure environments, showcasing strong problem-solving skills and commitment to quality care.
Overview
10
10
years of professional experience
Work History
Licensed Practical Nurse
ShiftMed
03.2020 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Customer Service Representative
Alorica
07.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
The Villages Regional Hospital
Telemetry
01.2015 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Nursing
College of Central Florida
Ocala, FL01-2025
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Alorica
07.2022 - 04.2024
Licensed Practical Nurse
ShiftMed
03.2020 - Current
The Villages Regional Hospital
Telemetry
01.2015 - 10.2023
Associate of Science - Nursing
College of Central Florida
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