Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olga Terrazas

Des Moines

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Sales Associate

Tommy Hilfiger
02.2025 - Current
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained visual merchandising standards to promote brand identity and drive sales.
  • Processed transactions accurately and efficiently, ensuring customer satisfaction.
  • Collaborated with team members to achieve daily sales goals and improve service quality.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Custodian

DSM Pros
10.2020 - 04.2025
  • Maintained cleanliness and organization in assigned areas to ensure a safe environment.
  • Operated cleaning equipment such as floor scrubbers and vacuum cleaners efficiently.
  • Followed safety protocols and guidelines to minimize hazards during cleaning tasks.
  • Collaborated with team members to complete large-scale cleaning projects effectively.
  • Adapted quickly to changing priorities while maintaining high standards of cleanliness.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Assisted in achieving higher satisfaction levels among facility users, responding quickly to cleanliness and maintenance requests.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Enhanced team productivity by leading training sessions on new equipment and cleaning techniques.
  • Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.

Cashier

Long John Silvers A&W
11.2018 - 02.2020


  • Managed cash drawer with accuracy, ensuring balanced daily sales reports.
  • Trained new staff on operational procedures and customer service standards.
  • Developed strategies to enhance customer satisfaction and loyalty through personalized service.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

East High School
Des Moines, IA
05-2020

Skills

  • Customer engagement
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Cash management
  • Flexible schedule
  • POS system operation
  • Effective task prioritization
  • Work ethic and integrity
  • Patience and empathy
  • Professionalism and courtesy
  • Strong attention to detail
  • Strong organizational abilities
  • Accountability
  • Bilingual in Spanish

Languages

Spanish
Full Professional

Timeline

Sales Associate

Tommy Hilfiger
02.2025 - Current

Custodian

DSM Pros
10.2020 - 04.2025

Cashier

Long John Silvers A&W
11.2018 - 02.2020

High School Diploma -

East High School

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