Olga Tsukanova
Jacksonville,USA
Summary
In search of a challenging position allowing the implementation of theoretical knowledge, experience, and skills. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Orion Energy Systems
Jacksonville, FL
01.2021 - Current
- Conducted customer service and account management activities, including responding to inquiries and resolving customer issues.
- Maintained accurate records of all customer accounts, including billing information and payment history.
- Developed proactive strategies for improving customer relations and increasing satisfaction levels.
- Assisted with monthly invoicing processes and tracked payments from customers.
- Analyzed data trends to recommend changes that would improve overall efficiency.
- Managed multiple projects simultaneously while meeting tight deadlines set by clients or management team members.
- Created a tracker for efficient work with multiple orders and accounts. Calculated and adjusted prices to meet optimal project profits.
- Managing all projects from receiving service requests to the final invoicing.
- Constantly working on process improvement and tools for faster service.
AMW Contracting
Jacksonville, USA
04.2019 - 01.2021
- I was answering phone calls and scheduling appointments. HR; Employees' benefits; obtaining subcontractors' certificates of G/L, W/C, and Auto insurance.
- Customers' Invoices, Bill Payments, Credit card processing
- Working with various Microsoft Office applications. Tracking work order
- Obtaining Building Permits, Notices of Commencement, Letters of Authorization, etc.
- Project management.
Office Manager / Bookkeeper
Thompson Awning & Shutter Co.
Jacksonville, USA
01.2008 - 01.2019
- Customer Service: Answering phone calls, scheduling appointments, supplying customers with fabric samples, discussing product styles, features, and pricing
- Created a new system of filing
- Human Resources: Time cards, Employees' benefits (Medical, Dental, and Supplemental insurance), Assisted Payroll, I-9, W-2, W-4, & 1099 forms
- G/L and W/C insurance certificate requests. Prepare for yearly audits.
- QuickBooks Pro Plus 2019: Customers' Invoices, Bill Payments, Credit card processing, Accounts Payable, Accounts Receivable, Bank and Credit cards' Reconciliations
- Microsoft Office applications: Proposals, Warranties, MS Excel forms, Adobe Acrobat DC; Maintaining Company database
- Building Department Documents: Building Permit, Notice of Commencement, Letter of Authorization, Affidavits. Government contracts: Certified Payrolls, Davis-Bacon ACT forms, Application & Certificate for Payments (AIA G702 & G703)
- Awning Composer: Product design and modifications depending on customers' requests
- Responsible for proper work of all office equipment
- Notary
Inventory Manager, A/P, A/R
The Boatswain's Locker, Inc.
Jacksonville, USA
01.2002 - 01.2008
- Created a new inventory system, inventory numbers, and abbreviations.
- Provided strong inventory control, a system of transferring and depleting all inventory items from storage rooms using the strict rotating FIFO method.
- Responsible for timely purchasing of all materials, tools, and office supplies.
- Negotiated costs of materials and freight, A/R, and invoicing.
- Quality control of all ordered materials and parts
- Warehouse operations safety control
- Decreased shipping charges by 35%.
Education
Quick Books Advanced Level Certificate -
Jacksonville, FL, USA01.2018
MS Office User Specialist Certificate -
College of Advanced Studies
Jacksonville, FL, USA01.2007
AA - Accounting
Florida Community College of Jacksonville
Jacksonville, FL, USA01.2007
C++/ JAVA Developing -
Florida Technical College
Jacksonville, FL, USA01.2000
ESOL (English Second Language) Graduate -
Florida Community College of Jacksonville
Jacksonville, FL, USA01.1999
BA - Industrial Engineering
University of Vitebsk
Vitebsk, Belarus01.1990
Skills
- Fast learner
- Independent
- Responsible
- Mature and energetic
- Analytical and Critical Thinking
- Enjoy working with people
- Fluent in two languages: Russian and English
References
Available upon request
Timeline
Orion Energy Systems
01.2021 - Current
AMW Contracting
04.2019 - 01.2021
Office Manager / Bookkeeper
Thompson Awning & Shutter Co.
01.2008 - 01.2019
Inventory Manager, A/P, A/R
The Boatswain's Locker, Inc.
01.2002 - 01.2008
Quick Books Advanced Level Certificate -
MS Office User Specialist Certificate -
College of Advanced Studies
AA - Accounting
Florida Community College of Jacksonville
C++/ JAVA Developing -
Florida Technical College
ESOL (English Second Language) Graduate -
Florida Community College of Jacksonville
BA - Industrial Engineering
University of Vitebsk
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