Olga Valles
El Paso,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Border Patrol Processing Coordinator
US Department of Homeland Security
08.2023 - Current
- Currently under GS-6 pay scale.
- Assisting agents with caring for and processing arriving migrants
- Receiving migrants after they are apprehended
- Storing and tracking migrants' personal property, providing security and looking out for their well-being while they are detained in CBP custody
- Administrative paperwork related to processing of migrants in CBP custody, including reports concerning transportation and deportation of detained migrants
- Logging information about migrants into information systems, including welfare checks and conditions of migrants
- Transporting detained migrants to court proceedings or medical facilities.
- Mentored junior team members, fostering professional development and skills growth within Border patrol department.
Front Office Manager
Affordable Dentures & Implants
09.2022 - 07.2023
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Implemented staff training programs, improving employee performance and team cohesion.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Creating treatment plans for patients with information regarding treatment needed and pricing.
- Assisting patients with financial applications.
- Running end of day reports for corporate.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Order office and laboratory supplies as needed as well as reporting expenses to corporate.
- Manage compliance with OSHA, state and federal regulations
- Maintain healthy work environment.
- Coached employees through day-to-day work and complex problems.
- Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
Scheduling Coordinator
Texas Kids Dental Care of Americas
02.2018 - 12.2021
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during scheduling process.
- Coordinated surgery schedules with surgical teams to ensure optimal timing and resource allocation.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Organized waiting lists for high-demand services, ensuring timely access for priority cases or cancellations.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Achieved higher patient satisfaction ratings through consistent follow-up on appointment concerns or changes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Followed up with patients to reschedule missed appointments.
- Received and routed physician clearances to correct clinical staff members.
Front Desk Receptionist
Easy Dental Kids & Adults
07.2017 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected patient deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering positive work environment.
- Sorted and delivered mail and packages upon arrival to Dentist and staff members.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Front Desk Receptionist
Dr. Ricardo Chavez Dentistry
08.2016 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected patient deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Sorted and delivered mail and packages upon arrival to Dentist and staff members.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Insurance Coordinator
Dr. Ricardo Marquez Family Dentistry
01.2013 - 03.2016
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing.
- Supported patients throughout treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Conducted regular reviews of billed services against actual treatment rendered to ensure accuracy in coding practices leading to optimal reimbursement rates from insurers.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Developed comprehensive training materials for new employees on dental insurance coordination processes, fostering a smoother onboarding experience.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Educated dental team members on insurance policies and procedures to promote cohesive office environment focused on quality patient care.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling team to stay informed about latest industry standards.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
Dental Assistant and Front Desk
Giggles General Dentistry for Kids
11.2011 - 10.2012
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Increased patient retention by building rapport through excellent communication skills and friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Education
High School Diploma -
Overland High School
Aurora, CO01.2010
Diploma - Dental Assisting
Concorde Career College
Aurora, CO01.2010
Skills
- Proficient in 3 Dental software's
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Office Management
- Computer Proficiency
- Workflow Coordination
- Document Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
- CPR, 09/01/23, Present
- OC Certification, 10/01/23, Present
Additional Information
- Use of force training
- Firearms training
- HIPPA & OSHA Knowledgeable
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Border Patrol Processing Coordinator
US Department of Homeland Security
08.2023 - Current
Front Office Manager
Affordable Dentures & Implants
09.2022 - 07.2023
Scheduling Coordinator
Texas Kids Dental Care of Americas
02.2018 - 12.2021
Front Desk Receptionist
Easy Dental Kids & Adults
07.2017 - 12.2017
Front Desk Receptionist
Dr. Ricardo Chavez Dentistry
08.2016 - 10.2016
Insurance Coordinator
Dr. Ricardo Marquez Family Dentistry
01.2013 - 03.2016
Dental Assistant and Front Desk
Giggles General Dentistry for Kids
11.2011 - 10.2012
High School Diploma -
Overland High School
Diploma - Dental Assisting
Concorde Career College
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